Qualtry Reviews

Ordered on December 3 and as of December 20 I still haven't received it. It was supposed to be delivered by Christmas. Hopefully it's worth the wait.

Never received it. Emailed and never got a response.

Not very pleased with this. Actually ORDERED in the middle of November and have yet to receive it OR hear anything from the company. It's supposed to be a Christmas gift and I have no idea if I'm actually going to be receiving it or not???? Haven't gotten any responses to my emails either. Really NEED by Christmas!

I haven't received my order yet. I ordered two Lanterns on November 28th, and received an estimated ship date of December 12th. Thus far I haven't received any updates on the order. I've emailed American Laser Crafts twice, and tried their "Chat" feature that other reviews suggested, with no response. So far I'm not impressed, nor do I believe I have any chance of receiving my gifts prior to the Holiday. I will update my review once the gifts are received... ***UPDATE**** - I received the Lanterns right before Christmas. It was perfect timing and I greatly appreciate the hard work by American Laser Crafts to get them to me in time. Both of my Aunts loved them! I will be ordering more personalized gifts from American Laser Crafts in the future! Thank you!

I have not received this item yet.

I have still not received this item:(

The lanterns were purchased in November with a ship date that they did not stick to. I still don't have the lanterns the week of Christmas. It took several emails to receive a response regarding the order. No apology or solution was offered once I finally received an answer. They also don't offer a phone number to speak to someone in person. Very poor customer service.

My order did not come in with all items I asked for. I e-mailed customer service but am still awaiting a reply.

It's perfect! Love it!

It's been three weeks since I've ordered from them. Still have yet to receive it. Impossible to get in contact with.

Never arrived.