Jane Return Policy

How to Return an Item

  • Initiate a Return: Contact our Customer Support team within 14 days of receiving your order to start the return process.
  • Contact Information: Email us at [email protected].

Exchange Policy

  • Possibility of Exchange: Exchanges may be available for certain items.
  • Shipping Cost: Unless the return is due to incorrect or damaged products, customers are responsible for the cost to ship items back.
  • How to Proceed: Reach out to our Customer Support at [email protected], and we'll assist you with the available options.

Items Not Eligible for Return

Some items cannot be returned, including:

  • Clearance Items
  • Digital Downloads
  • Personalized Items
  • Customized Products: This includes items like graphic tees, sweatshirts, accessories, and jewelry that require two or more customizations (excluding size).

Non-Returnable Items for Hygienic Reasons

For health and safety reasons, the following items are non-returnable:

  • Swimwear: Unless unworn, with tags attached, and in the original packaging.
  • Bodysuits and Intimates: This includes bras, bralettes, nursing bras, panties, shapewear, and bandeaus.
  • Baby Products: Diapers, swim diapers, pacifiers, and potty training underwear.
  • Face Masks and Wigs
  • Essential Oils

Beauty and Personal Care Items:

  • Bath Products: Bath bombs, salts, bubble baths, soaps.
  • Hair Care: Shampoos, conditioners, treatments, styling tools, hairbrushes, extensions.
  • Hair Care: Shampoos, conditioners, treatments, styling tools, hairbrushes, extensions.
  • Makeup and Cosmetics: Foundations, blushes, eyeshadows, mascaras, lipsticks, concealers, primers, setting sprays.
  • Skincare: : Lotions, cleansers, serums, facial brushes, derma rollers.
  • Nail Care: Polishes, wraps, decals, files
  • Men's Grooming: Beard oils, shaving creams, razors, trimmers.
  • Miscellaneous: Deodorants, perfumes, toothpaste, toothbrushes, teeth whiteners, eyelash curlers, tweezers, razors, foot care products, temporary tattoos, costume makeup.

Pet Grooming Products:

  • Brushes, deodorizers, grooming mitts and gloves, nail care items, shampoos, and conditioners.

Need Assistance?

If you have any questions or need further assistance, please don't hesitate to contact us at [email protected]

We're here to help make your shopping experience enjoyable and hassle-free.