Frequently Asked Questions
Shipping Questions
I Placed an Order Before November 2023. What Happened to It?
In November 2023, Jane.com ceased operations. As the new owners who acquired Jane.com after this period, we have limited access to any order information or records from before the shutdown.
Who Can I Contact About My Previous Order?
We recommend reaching out to your payment provider or bank for assistance regarding orders placed before November 2023. They may be able to help you dispute charges or provide further guidance.
Can I Use Gift Cards or Credits Issued Before November 2023?
Unfortunately, any gift cards, store credits, or promotional codes issued before December 2023 are no longer valid under the new ownership. We apologize for any inconvenience and invite you to explore our current offerings and promotions.
Order Questions
How Do I Change My Shipping Address?
If you need to change or update your shipping address:
- Contact Jane Support at [email protected] as soon as possible.
- Please be aware that if your order is already being processed or has shipped, redirecting the package may not be possible.
- In such cases, we recommend reaching out directly to the carrier (e.g., USPS, UPS) to inquire about re-routing the package.
Do You Ship Internationally?
Currently, we are unable to ship internationally. However, we are actively working on expanding our services to include international shipping options in the future.
Do You Offer Expedited Shipping?
At this time, we do not offer expedited shipping options. However, if you need an item sooner, please contact us at [email protected]. We'll reach out to the seller on your behalf to see if they can accommodate your request
Can I Choose a Different Shipping Method?
Since the shipping method is set by the seller of the product, we're unable to switch to a specific carrier or offer a different shipping method at this time.
Payment Questions
What Payment Methods Do You Accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay for your convenience.
When Will I Be Charged for My Order?
Your payment method will be charged at the time of purchase to secure your items from the seller.
Is My Payment Information Secure?
Yes, we use industry-standard encryption protocols to ensure that your payment information is safe and secure.
Product Questions
How Do I Know If an Item Is In Stock?
All items displayed on Jane.com are in stock unless marked otherwise. Inventory is managed by our sellers and updated regularly to reflect current availability.
Are the Products on Jane.com Authentic?
Yes, all products sold on Jane.com are authentic and sourced directly from our trusted sellers. We work closely with them to ensure the quality and authenticity of every item.
Can I Get More Information About a Product?
Absolutely! If you need additional details about a product, please contact us at [email protected], and we'll help you get the information you need.
Return and Refund Questions
What Is Jane's Return and Exchange Policy?
For the latest information about our Return and Exchange Policy, please refer to our Return Policy for detailed information.
Which Items Are Not Eligible for Return?
Some items are non-returnable due to their nature. Please refer to our Return Policy for detailed information.
Technical Support
I'm Having Trouble Accessing the Website. What Should I Do?
If you're experiencing technical issues please contact us at [email protected].
How Do I Unsubscribe From Promotional Emails?
To unsubscribe, click the Unsubscribe link at the bottom of any promotional email.
General Questions
How Can I Contact Customer Support?
We're here to help! You can reach us at:
- Email: [email protected]
- Customer Support Hours: Monday to Friday, 9 AM - 5 PM EST
We hope this FAQ has been helpful! If you have any other questions or need further assistance, please don't hesitate to reach out to us at [email protected].
Thank you for choosing Jane.com. Happy shopping!