Qualtry Reviews

Nice quality.

I got this in the mail and the box was punctured and the lantern was broken. I emailed American Laser Crafts and he said he needed pictures I sent pictures and haven't heard from him since, it has been about a month. So much for giving it as a Christmas gift!

ZERO STARS Upon receiving and opening the box, I found the glass broken inside. This was a couple of weeks ago. I have emailed both Jane and American Laser Crafts asking for the glass to be replaced. Neither company will even reply to my emails. Very disappointed.

Placed the order on December 18 & it arrived in my mailbox on December 24 short one hot pad. Merry Christmas.👎🏻 Spent my Christmas morning sending emails to the seller- hopefully I will hear something back tomorrow. Unfortunately I'm short a hot pad when giving a gift this morning

Not happy with the company. I order this one last nov 27 th but hasn't get the package yet. It hurt the Christmas present. Never order the company.

DO NOT BUY FROM AMERICAN LASER CRAFTS! I ordered this lantern on 12/1 with guaranteed Christmas delivery. It was estimated to ship on 12/12. By 12/16, still no shipment. I emailed the seller, who once again guaranteed me Christmas delivery. Tracking information was available on 12/17, but only said "pre-shipment" meaning a label has been created but the package has not been delivered to the post office. The tracking number has said "pre-shipment" for a week now and I still don't have my item. I have emailed the seller twice more, with no reply. I guess the sellers have my $30 and my family members don't have their gift. I wonder how many customers they treated this way, making $30 each time? Edited to add: This company did end up making things right AFTER repeated attempts to contact them and TWO interactions with jane.com. Although I did eventually receive the item (in mid-January, when I ordered on 12/1 and was promised delivery in time for Christmas), I received NO CONTACT (shipping confirmation, tracking number, etc.) after a single email from them letting me know they would recreate my piece and send it out. I added one star since I did receive the item, but I still would not recommend buying from this company.

Was supposed to ship December 13 still haven't received it. No response from company. No shipment notification. Was supposed to arrive before Christmas. Will not buy from this company again.

Well I might try to send it back. It came with The Kelsey's on it and all wanted was Kelsey. On the paper included it just reads Kelsey.

Ordered Nov. 29. It is now Dec. 24 and it has not arrived. It was supposed to ship Dec 10, but never did. I have emailed the seller three times requesting an update, but have never heard back. It was supposed to be a Christmas gift. Very disappointed.

Beautiful!

The item was shipped 11 days later than it was supposed to ship. I had to contact the seller numerous times and I requested a refund but the item was shipped anyway. I will never order from them again.