Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Jumbo Sports Bags For Kids

Rating:

My grandsons Christmas gift was supposed to be shipped over a week ago and can not get any response from them at all.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Reidsville, NC

Personalized Wine Bottle Balancers

Rating:

As described, it looks beautiful.

Recommends this product
Verified buyer from
Somerdale, NJ

Personalized Throw Pillow Cover For Family

Rating:

This is the third time I have ordered these and we have been so pleased! My second and third orders were for gifts and they were loved by the recipients! Will absolutely order more if ever needed.

Recommends this product
Verified buyer from
Midland, TX

Personalized Extra Large Cork Trivet | 11.5"

Rating:

The product itself was great but when I customized it, the form said “last name” so I put my last name assuming it would add the “s” considering all the examples did, however when it arrived it said “The Davie” rather than “The Davie’s”. I was quite disappointed but it’s my fault, just wish they would have looked over the orders before making and contacted me if there was a question.

Verified buyer from
Amityville, NY

Customized Christmas Plaid Stocking For The Family

Rating:

I never received this item!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Mountain Brk, AL

Personalized Extra Large Cork Trivet | 11.5"

Rating:

Super cute! Love that these are personalizable for Christmas gifts!

Verified buyer from
Smith Center, KS

Personalized Wooden Money Keeper (Small) - Wedding Gift

Rating:

I ordered this item on November 25th. I was estimated to ship by 11 December. I was good with that but expected it to ship by now. I have sent 2 emails requested a status update as it is a Christmas present. It is now the 19th of December and I haven't heard anything back from the company. Since they have responded to my emails, I figured maybe a review would help me get a response.

Seller Response

Hi There, Im sorry to hear about the error on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
COPPERAS COVE, TX

Personalized Glass Lanterns

Rating:

I ordered two lanterns for Christmas gifts. When they arrived they were not packed with bubble wrap but instead brown, stiff packing paper. One lantern’s glass was broken on arrival. I contacted the seller twice by email to see about getting the glass replaced with no response. The quality of the lantern itself met expectations if it had not arrived broken and with such poor customer service.

Seller Response

Hi There, Im sorry to hear about the error on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
What Cheer, IA

Personalized Mini Bamboo Serving Boards | 8 Designs

Rating:

The stain on the lettering is not near as dark as in the picture. Disappointed.

Seller Response

Hey there! I am so sorry that the product was not up to your expectations. Can you please send me a message through your order for us to give you a reasonable and hopefully satisfactory resolution.

Does not recommend
Verified buyer from
Katy, TX

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Lafayette, IN

Personalized Pet Placemats | 12" x 18"

Rating:

I ordered three of these and only received one. It says my full order has been delivered - it has not. I emailed them twice with no response. I am currently speaking to customer support from Jane. This is ridiculous.

Seller Response

Hi There, Im sorry to hear about the error on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Grantsville, UT

Personalized Pet Placemats | 12" x 18"

Rating:

SO happy with this! It is so cute and looks even better in person!

Recommends this product
Verified buyer from
Summerville, SC

Personalized Throw Pillow Cover For Family

Rating:

love

Recommends this product
Verified buyer from
Buda, TX

Customized Christmas Plaid Stocking For The Family

Rating:

Will not respond to your email! I understand mistakes , got the stockings in and they had duplicated a name . I have emailed several times to get a replacement in for Christmas . 4 grandchildren and no stockings to hang!! Can’t hang 3 and leave one out!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Roxton, TX

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Baton Rouge, LA

Personalized Art Kit

Rating:
Rated 5 out of 5 stars
Verified buyer from
Buchanan, TN

Personalized Throw Pillow Cover For Family

Rating:

Terrible quality: the names were not centered between top and bottom and when I added the insert the side completely ripped open. I was shocked. For 2 reasons: First the insert pillow I ordered somewhere else was too small and didn’t fill up this case so it wasn’t like I was stretching to put it in. Second, I just had one finger on the side and it just split all the way to the corner. I was going to give this to someone for Christmas and I can’t it’s too embarrassing.

Seller Response

Hey there! I am so sorry that the product was not up to your expectations. Can you please send me a message through your order for us to give you a reasonable and hopefully satisfactory resolution.

Verified buyer from
Ripon, CA

Personalized Welcome Baby Throw Pillow Covers

Rating:

Personalization was wrong. The date line had the description “Date” prior to the actual. Contacted seller by emai with no response or resolution.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Newark, TX

Personalized Throw Pillow Cover For Family

Rating:

Absolutely LOVE all SIX pillows I ordered. I ordered Five as Gifts and couldn’t resist and got one for myself; SO GLAD I DID! The Typewriter print to me is my favorite!!

Recommends this product
Verified buyer from
Tifton, GA

Personalized Throw Pillow Cover For Family

Rating:

it's perfect.

Verified buyer from
Lakeland, FL