Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Glass Lanterns

Rating:

Well I really loved these and so I ordered 2 for 2 different gifts, one came in fine but the one that was for my mother was broke😡the name was all scratched up and the design under the name was all messed up, I tried contacting seller but still haven’t heard anything back, i would hope she will either replace it or refund me my money. But still nothing back from the seller!!! Very disappointed cause now I have to go find another gift for my mother and here it is 3 days before Christmas 😡

Seller Response

Hi There, I'm sorry to hear about the damaged on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
New Johnsonville, TN

Custom Porcelain Ornaments

Rating:

Ordered this over three weeks ago. It’s three days until Christmas, and I still don’t have my ornament.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Eagle Mountain, UT

Custom Porcelain Ornaments

Rating:

Their products are cute, but I never received my order. I reached out to them to see where my order was, but never got a reply back from them. Would suggest not ordering from them.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Riverton, UT

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Muncie, IN

Personalized Glass Lanterns

Rating:

The lanterns were beautiful. I gave them as gifts for my staff. But one came cracked and I tried to reach Qualtry’s customer service multiple times through email and phone but never got a response back. Luckily my husband was able to have glass panels made to fit the broken one. But it is disappointing that a company wouldn’t even respond.

Verified buyer from
Hartville, OH

Personalized Glass Lanterns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Harpster, OH

Personalized Art Kit

Rating:

I ordered this as a Christmas gift as it states it should ship be December 13th. It is still processing on December 22nd!! I have emailed 4 times asking for an update with NO REPLY!!!!! HORRIBLE!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Savannah, GA

Personalized Bluetooth Speaker | FREE SHIPPING

Rating:

Great product!

Verified buyer from
Willow Spring, NC

Personalized Art Kit

Rating:
Rated 5 out of 5 stars
Verified buyer from
Orem, UT

Personalized Art Kit

Rating:

I ordered this as a Christmas gift, giving the seller a month to ship. My purchase is still processing. I’ve contacted the seller asking for an update. I haven’t heard from them. I want a full refund. Buyer beware

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
San Antonio, TX

Personalized Art Kit

Rating:

Made a great gift!

Verified buyer from
Amarillo, TX

Personalized Bluetooth Speaker | FREE SHIPPING

Rating:

The lettering was all smudged and looked damaged, but I haven't heard back from the seller after the initial email and they mentioned placing a request for a return :( otherwise, nice looking product!

Verified buyer from
Bellville, OH

Personalized Art Kit

Rating:

I ordered this item on Black Friday and here I am 3 days before Christmas and the item still says it’s processing. When I emailed the company there was no response. Is my item going to come or will I get a refund??

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Lakeville, MN

Personalized Mini Bamboo Serving Boards | 8 Designs

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Rector, AR

Personalized Glass Lanterns

Rating:

Came with back panel broken

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Brookfield, OH

Personalized Art Kit

Rating:

Never shipped my order

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Lexington, SC

Personalized Throw Pillow Cover For Family

Rating:

Too stinking cute! Excellent quality and fast shipping.

Verified buyer from
Angier, NC

Personalized Mini Bamboo Serving Boards | 8 Designs

Rating:

Nice, wish it came in a larger size.

Recommends this product
Verified buyer from
Blooming Grove, TX

Personalized Art Kit

Rating:

I placed an order on 11/29, have yet to receive a shipping notice and when I emailed the company earlier this week no response. Looks like I’m out the money and will now have to last minute Christmas shop.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Evansville, IN

Personalized Art Kit

Rating:

I never received the item and when I tried to contact the seller twice I got no response. I was disappointed because this was part of a Christmas gift.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Cumming, GA