Qualtry Reviews

Came out so perfect!!

Ordered this OVER a month ago and says it was supposed to ship on Dec 13th it’s still processing..and here we are on Dec 23rd!! Have tried to contact the seller more than once and still no response! Would not recommend at all! Even though product may be cute, it won’t be worth it since now my niece won’t receive this in time for Christmas!! Absolute horrible customer service!!!!

I have contacted the seller many times and asked to cancel this item because it was a Christmas gift and I haven’t heard back from them. I ordered the middle of November and it still hasn’t shipped. I don’t recommend this shop.

I ordered 4 pillow cases and only received 3. I emailed trying to get my other pillow case and have gotten no response. I ordered these as a gift and now won’t be able to give it to them. The names were also really small and written so far on the side that you can’t read it with the pillow inside.

For the past month, I have been anxiously anticipating the arrival of three customized ornaments for 3 super special people in my life. A few days before Christmas, I contacted the seller inquiring the arrival date of the ornaments. These were purchased November 29th and needed December 24th. Without a response, I instead got an email from Jane saying they had cancelled my order since it was unable to be fulfilled. Why wait until I contacted to let me know this? Now it’s a day before three presents (special presents) are needed, and I am without. Plus, the seller didn’t even care to contact me themselves. Had I been able to leave 0 stars I would.... I am not a sour shopper nor a last minute shopper — until now!

Would leave zero stars if I could. After 24 days my order was cancelled. The first time in 16 years I won’t have a new family ornament. Seller never answered my emails either. So sad & disappointing.

Absolute WORST experience with this company. I ordered two of their boxes during the Black Friday sale and still have not received them!!! I contacted seller last week being as they were Christmas gifts and they were still saying they were processing!!!! Still haven’t heard back from the seller after emailing more than once. Would not recommend whatsoever.

Was supposed to be shipped out on Dec 13th. A week later, I still hadn’t received my order. Sent them an email, no response. Finally today (22nd) received an email from Jane saying they cancelled my order, and they’d refund my money. Ridiculous!!

Order cancelled. Really wanted this ornament for my little guy’s first Christmas :(

Same as the others! Ordered in November. Now we are a few days from Christmas and still haven’t received the items!! Emailed the company and never heard back.

Arrived broken in a million pieces!

Monogram is great but it’s so small! More like an infant/toddler size not kids. Was supposed to be a Christmas present but it won’t fit her head. So now not only do I have to buy another present I have a useless hat.

This were Xmas gifts for my girls and they have never shipped. Also been ignored by seller. Very disappointed

I can only leave one star because I never received the ornaments I ordered. I ordered them in November and it’s now December 22 and still no ornaments. I sent the seller 3 emails and they never responded. I have filed a claim with my credit card company, so I will hopefully get a refund. Stay clear of this seller!

Excellent!

Arrived broken on all sides. Very disappointed. This was an engagement gift for Christmas. Waiting to hear from seller. I want a refund. Have pictures .

Purchased 2 of these. They got lost in the mail. Seller did not respond to 3 emails from me and even more from Jane reps. Ended up being refunded. So disappointed.

Ordered over a month ago and still haven’t received it. No return emails from customer service either. Won’t buy from this company again. Super disappointed as this was a gift for my daughter for Christmas.

i ordered a month ago ..christmas gift for my daughter and still haven’t received tried contacting selling