Qualtry Reviews

Orderered these for my kids back in November for Christmas and still haven’t received anything. Don’t waste your money.

Very upset I have sent 3 emails to them and they will not respond back to me. This was supposed to be shipped on the 13th but shows it is still processing. I have never been so blatantly ignored from a seller before. I just needed to know if it would be here by Christmas or not. Very very irritated with this seller. Not to mention I ordered this item on November 30th.

The actual lantern is great but one of my lanterns has the incorrect info and I cant even get ahold of the company. Right after I place the order I realized I put the wrong date for one lantern and tried to get ahold of the company to correct the info and couldn’t get anyone to return my emails then either. These lanterns were Christmas gifts. They tooK 3 weeks to be delivered and now they’re incorrect and this company has no customer service. Very disappointed! Now I’m scraping to get new lanterns made by another company by Christmas.

When these items were delivered they were not personalized as ordered... I have tried contacting the company twice and have had no response.

This would get five stars if it didn’t come with an odd engraving on the bottom. I did not want it to say anything but it came with “<A/H>” on the bottom portion of the cutting board. Very disappointing. Otherwise it’s a beautiful board I would have LOVED to give someone; however I can’t anymore.

Ordered November 28, it is now December 20, and I have not received an email for shipping or anything. Upset because this was a Christmas gift. I have also written the company/ emailed and asked questions have gotten No response

Just like everyone else, I ordered this in NOVEMBER and haven't received it. The company will not email me back or return my money to my card.

The font is ridiculously small, only takes up a small portion on the right side. I emailed customer support twice and haven't heard anything back.

My complaint seems to be the same as everyone else’s. Ordered Nov. 25- expected to ship Dec. 11. I have emailed THREE times since the 11th and haven’t heard anything back. Very disappointed. Why are they allowed to have active ongoing live deals when so many of their orders are not filled from past deals? Time for refunds!

Love!!!!!!

Such cute pillow covers! I had a problem with one of my covers and Qualtry customer service helped me resolve it immediately. Best customer service I have ever seen! I will definitely be buying more from them!

I wish I could give 0 stars.. I ordered my lantern on November 8th and still have not received it 6 weeks later! I emailed the company 2 weeks ago regarding the issue and still have not heard back from them. I am very frustrated with this company and if I do not receive my product you Christmas, I will be taking further action. Do yourselves a favor and steer clear of this company as it is completely unreliable and clearly has poor customer service.

I received the wrong pillow. I’ve contacted the seller twice via email to get it to it’s owner and receive mine. I’ve had no response! I’m furious! This was a gift that won’t be delivered on time

Ordered in NOVEMBER and never received stockings. Have emailed TWICE and haven’t heard back. As I read the other reviews, it looks like I’m not the only one. If they can’t get delivered, give me my money back!!!

I ordered this product on November 26th and estimated delivery was December 11. I have sent three emails asking the eta of this product, or even if it will be available by Christmas. No reply. It’s so frustrating to work with a company that doesn’t hold true to their word. I feel that a month was adequate time to order and receive a gift in time for Christmas. Very disappointing. Communicate with your customers.

I placed my order 11/28 and STILL DON’T have my order. I have emailed the company 3 times and attempted calling twice WITH NO RESPONSE. Literally NO answer as to the status of my order (which was intended to be a Christmas present but most likely won’t be at this point) Horrible customer service. I will not buy from this company again.