Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Art Kit

Rating:

I ordered it November 25th. Today is December 23 and it’s not here. I tried to contact the company and got no response at all from my email. I’m not at all happy with their service. Maybe if it ever comes in I can tell you whether or not I actually like the product But either way I would not ever order from this company again

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Lewisville, AR

Personalized Art Kit

Rating:

I also ordered two of these kits on 11/30. Nothing as of 12/23. Also emailed and called company, no response at all. Very disappointed, as they were supposed to be Christmas presents.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Aurora, OH

Santa’s List Pillow Covers

Rating:
Rated 4 out of 5 stars
Recommends this product
Verified buyer from
Louisville, KY

Personalized Pashmina Scarves

Rating:
Rated 4 out of 5 stars
Verified buyer from
Louisville, KY

Personalized Glass Lanterns

Rating:

Purchased this item the day after thanksgiving. To be given as a Christmas present. Stated it was being shipped out on Dec. 11th. Still have not received it. Tried calling and emailing several times with no response from the company. Ordered another batch on the same day, received them only to have two of the glass panels broken in transit. Can’t get in touch with anyone to try to have them replaced. Very poor customer service!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Jasper, GA

Personalized Glass Lanterns

Rating:

Beautiful and great quality!

Recommends this product
Verified buyer from
Addison, AL

Personalized Extra Large Cork Trivet | 11.5"

Rating:

These are gorgeous. Thanks!

Verified buyer from
North Hills, CA

Personalized Glass Lanterns

Rating:

Great product, so cute. My only complaint is that it took 20 days for them to be delivered from the date that I ordered them and one arrived with broken glass.

Recommends this product
Verified buyer from
Greenwood, MO

Personalized Art Kit

Rating:

Ordered Black Friday estimated to ship dec 13.... still no package and no response to my email inquiries by seller. 😖

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Yorkville, IL

Custom Porcelain Ornaments

Rating:

I ordered this product in November as a Christmas present. The company would not email me back despite several tries on my part. Eventually, Jane stepped in thankfully, and refunded my money. But I was displeased that I never got this gift. Had I known it wasn’t ever going to come I would’ve ordered it from somewhere else, but they took so long to tell me it wasn’t coming I didn’t have time.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
South Kent, CT

Personalized 4-Pc Beechwood Kitchen Utensil Set

Rating:

Pretty

Recommends this product
Verified buyer from
Spring, TX

Personalized Art Kit

Rating:

I ordered two Art Kits on November 30 to give as Christmas gifts. As of today, December 23, I have not received these — obviously too late for Christmas! I have emailed TWICE, but have not gotten the courtesy of a response. Will be reaching out to my bank for help with the charges. I would NOT recommend this or any seller who will not even respond to emails!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Wallisville, TX

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Timberlake, NC

Personalized Extra Large Cork Trivet | 11.5"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Baton Rouge, LA

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Coronado, CA

Personalized Glass Lanterns

Rating:

Just bought my third one !

Recommends this product
Verified buyer from
Cherry Grove, SC

Personalized Throw Pillow Cover For Family

Rating:

Love, great quality.

Recommends this product
Verified buyer from
Caruthersville, MO

Personalized Art Kit

Rating:

Estimated shipped by date was stated as December 13th. Still no update on item after emailing the company 2 times.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Forsyth, IL

Personalized Names Tote Bag For Moms

Rating:

I received a tote with different lettering and hearts all along the bottom. It’s not at all how it was described, and no where in any of the pictures or written description is there grey writing or heart borders. I have contacted the seller.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Rockford, MI

Personalized Wine Bottle Balancers

Rating:

Gave this as a gift & everyone was blown away - such a unique item & the craftsman ship was very nice. It also shipped before the estimated ship date, which I was not expecting since it is Christmas time.

Recommends this product
Verified buyer from
Opelika, AL