Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Santa’s Nice or Naughty List Raglan

Rating:

The reason why is I ordered these shirts in mid-November. They said to expect my order by Nov. 23rd. It's Dec. 27th and I still have not received these items! Missed Christmas!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Vermillion, SD

Personalized Throw Pillow Cover For Family

Rating:

perfect Christmas gift for my sister !

Recommends this product
Verified buyer from
Houston, TX

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Sandwich, IL

Personalized Extra Large Cork Trivet | 11.5"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Kaysville, UT

Personalized Dog Collars

Rating:

I ordered two collars. The large collar looks great. The font is totally off center and crooked on the small collar.

Verified buyer from
Port Lavaca, TX

Personalized Throw Pillow Cover For Family

Rating:

Names are printed so small, all the way to the right, and they are so spaced out you can’t see all the names when the pillow is inserted. Does not resemble the picture :(

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Niagara Falls, NY

Personalized Glass Lanterns

Rating:

Took over a month to arrive and when I opened the box lanterns were shattered.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Massapequa, NY

Personalized Glass Lanterns

Rating:

i ordered this Lantern in November...for my sister Christmas present...it sat in Utah for 5 days without moving and needless to say I got the package on 12/26..AFTER christams...1 month for shipping

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Raleigh, NC

Custom Porcelain Ornaments

Rating:

Very cute, I ordered the ornament with the reindeer and personalization was perfect. I ordered solid white with personalization and part of it was off centered. I did not have time to contact the company. I gave the gift anyway. They are very nice

Verified buyer from
Gallatin, TN

Custom Porcelain Ornaments

Rating:
Rated 5 out of 5 stars
Verified buyer from
Killeen, TX

Personalized Glass Lanterns

Rating:

I got the lantern as a Christmas gift for my sister. It was ordered on December 1. My package did not ship until December 11. Then, it did not arrive until December 27. I thought because this company was based out of the US it would arrive AT LEAST in time for Christmas, but it did not. The lantern may even be cute, but I DO NOT recommend ordering unless you have at least a month of delivering cushion.

Does not recommend
Verified buyer from
Moore, OK

Personalized Mini Bamboo Serving Boards | 8 Designs

Rating:

Ordered way before Christmas, was shipped a week later than what was originally said. 4 emails sent to original seller with zero response (except from Jane-they responded) Received the day after Christmas. Ordered 3 cutting boards, 1 is faded down the middle which is through the initial and name, other 2 are ok... very small.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Bee Branch, AR

Personalized Glass Lanterns

Rating:

Ordered at the end of November and still haven’t received.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Mayfield, KY

Personalized Art Kit

Rating:

Awesome Christmas gift! Kids love them!!

Recommends this product
Verified buyer from
Blossom, TX

Personalized Throw Pillow Cover For Family

Rating:

At this point, i would not even give them a one star review, but i had to do that at the least to leave this review. According to my notifications, my package shipped over a month ago. I have yet to receive it, have attempted contact up the company 3 times, and NO response at all. This was intended as a Christmas gift. Today is 12/27. VERY FRUSTRATED.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Seneca, SC

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Stayton, OR

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Stayton, OR

Personalized Glass Lanterns

Rating:

The ONLY reason this is getting 2 stars is because the lantern is very nice. Took wayyyy too long to get delivered and the customer service is absolutely terrible.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Erie, PA

Personalized Kids Beanies

Rating:
Rated 4 out of 5 stars
Verified buyer from
Leesburg, GA

Personalized Glass Lanterns

Rating:

The product is beautiful and well made but it took too long to receive. I ordered Nov 30th and didn't get it until Dec 24th. It was a Christmas present that was almost late. Too close and almost a month? Other things I have ordered that were also personalized, arrived before this when ordered several weeks after.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Recommends this product
Verified buyer from
San Antonio, TX