Qualtry Reviews

I’m giving it a two-star for the reason that I eventually received the item after a month, I would’ve given one star otherwise. I bought it for Christmas presents, with delivery information listed, I bought it early enough to receive them before Christmas, however, I had to contacted seller and Jane.com five times and got a very late response. And finally I received the items after Christmas, the print on one of them was messed up because the fabric was folded when the print was printed, so when I insert a pillow insert and pushed out the fold, there was a chunk of missing ink in the letters, and looks wrong. So based on the dissatisfying quality, service, and delivery, I am giving it a two star rating.

Lantern arrived with two broken glass panels. It arrived TWO weeks after shipping date and AFTER Christmas, and had PLENTY of time to arrive. Very disappointed.

I ordered 3 pillowcases. Finally received the order and one was not finished. Reached out to vender have not heard back. Looking at other reviews this seems to be a common issue. Checked my order on line it was submitted correctly how do you leave 1 letter off when all of them were the same.

Item was ordered and I was notified when a shipping label was created. However, the item didn’t move beyond being picked up by newgistics for quite some time. I reached out via email with no response, found a customer service phone number and couldn’t get through to anyone, so I contacted Jane for help. An email was sent to Qualtry by Jane , once again, without response. My item ended up being refunded, thanks to the help of Jane. Due to lack of response and my item being pending for weeks, causing me to go another route for a gift, I don’t recommend purchasing from this seller.

Shipping took longer than expected. Received 2 days after Christmas...

Took a month to arrive but it looks great!

I ordered a personalized pillow cover with my niece and nephews name on it for my sister in law for Christmas. I was really disappointed with the way my niece’s name came out. There’s a space in her name that shouldn’t be there and makes it look like 2 separate names. I reached out to the seller about re-doing it/making it right and have NOT received a response back. This is extremely disappointing and I will not order again from this seller nor would I recommend this seller.

The product itself is great! The recipient of the gift really liked it. My main complaint is the timing of delivery. It was supposed to ship by Dec. 11, but didn't until the 20th. I thankfully got it the day before our friend Christmas celebration.

While the lantern is cute, zero customer support. Multiple emails requesting shipping status with no response. What kind of company just ignores emails?? Took over 3 weeks.

Order cancelled by seller at the last minute.

I purchased three of these art kits as Christmas gifts. They were perfect and all three recipients were pleased. I would purchase them again as gifts. It was well worth it.

Cute and awesome design but smelled absolutely horrible. Made my whole house smell when I opened it and my hands as well. I tried to get the smell out with soap, Clorox, and also baking soda but it just ruined the case. So that was a bummer.

Was a different shape than in the picture. Not what was advertised.

1 Lantern arrived broken and still haven't heard from the seller to try to fix problem. The other lantern arrived just fine and is very cute.

Cute design but I doubt I'll save it for next year as it's somewhat poor quality and not sure it'll make it through the wash

this is my 3rd time ordering from them, not sure about who they ship through bc it didnt really have great tracking. took longer than expected to be delivered (got it Christmas Eve, should have been here before than) i would have packed it a little better since its glass, mine were not broken, thank goodness, but just saying) will order again

I’m very unhappy with this company. I order on the 29th of November and it said it would be in BEFORE Christmas and NOTHING. I have emailed them multiple times and they have not contacted me. It now says “shipped” and it clearly has not shipped in tracking at all. Beware and do not order from them. Very bad business and I’m disappointed with Jane as I’m reading this is happening to a lot of people. With this company.

The quality of work is great. It is beautiful. However, One of the glass panels was broken upon arrival.