Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Wooden Postcards For Mom

Rating:

I ordered this cute postcard for a Mother's Day gift. I placed my order three weeks before Mother's Day, which should have allowed enough time for it to process, ship, and arrive. Unfortunately, I have yet to receive my order or any communication from the seller when contacted.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Clarksville, TN

Personalized Welcome Baby Throw Pillow Covers

Rating:

Product is great. But company maybe needs to choose another shipping partner. (Can't blame covid for everything) item shipped on 4/20 and did not receive until 5/08. Looked into shipping company with BBB and they have an F rating and are known for losing items!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Garrett, IN

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Carol Stream, IL

Personalized Woodland Pillowcases for Kids

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Los Lunas, NM

Personalized Wooden Postcards For Mom

Rating:

Days later, the item had not even been picked up &/or shipped out... from same state locations. It was to be a Mothers Day gift and Im not sure it will arrive to her.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Recommends this product
Verified buyer from
Santa Ana, CA

Personalized Wooden Postcards For Mom

Rating:

Purchased April 20, today is May 8th and it still hasn’t arrived. Mother’s Day is on Sunday so there’s no way I can get it to her on time - a total waste of $

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Cottonwood, AZ

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Lincolnton, NC

Personalized Wooden Postcards For Mom

Rating:

I shouldn't give this any stars. I have yet to receive this, so now it will be LATE for Mother's Day!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Flower Mound, TX

Personalized Throw Pillow Cover For Family

Rating:

Such a sweet pillow cover, looks adorable with family names on my couch!

Recommends this product
Verified buyer from
Las Cruces, NM

Personalized Wooden Postcards For Mom

Rating:

Never received the product nor a refund.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Norristown, PA

Personalized Wooden Postcards For Mom

Rating:

I prefer no stars. Order supposedly shipped 2 weeks ago and still no package

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Grant Valkaria, FL

Personalized Mom Throw Pillow Cover

Rating:

my product is lost. Didn't ship by the ship date.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Leesville, SC

Personalized Wooden Postcards For Mom

Rating:

Horrible customer service! I ordered this in plenty of time to be here for Mother’s Day. It says shipped on 4/25/20, but USPS is still awaiting it. I emailed customer service and they said it will arrive. But the shipping status hasn’t changed every day! I explained this and asked for a full refund, and I got another message saying it’s been shipped. The status is the same as it was 4/25 and every day I’ve checked. I called customer service and had to leave a voicemail. DO NOT order from this company, they have no customer service and I’m pretty sure they simply ripped me off! I will be reporting them to the BBB if they don’t refund me my money in the next couple of days!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Murfreesboro, TN

Personalized Bamboo Cookbook Holder

Rating:

After 1 month, I still have not received my item. I contacted the seller without a reply. I have ordered from Jane many times and this seller is the only individual I have had problems with.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Hopkinsville, KY

Personalized Monogram Pillow Covers

Rating:

Precious pillow. Fast shipping. Exactly what I needed to add to my home decor. Will be ordering another for my back porch.

Recommends this product
Verified buyer from
Pierre Part, LA

Personalized Throw Pillow Cover For Family

Rating:

Love my cute new pillow cover!

Recommends this product
Verified buyer from
Seven Valleys, PA

Personalized Monogram Pillow Covers

Rating:

Super cute addition to my living room

Recommends this product
Verified buyer from
Fremont, NE

Personalized Monogram Pillow Covers

Rating:

Super cute!

Recommends this product
Verified buyer from
Virginia Beach, VA

Personalized Throw Pillow Cover For Family

Rating:

Turned out very cute!

Recommends this product
Verified buyer from
Parkville, MD

Personalized Handbags

Rating:

I can’t tell you how many times I’ve had this in my shopping cart and then removed it. Sorry I waited so long I love it! The color is beautiful and nicer quality than I expected for the price! I really love it❤️ I feel confident in ordering more as gifts.

Recommends this product
Verified buyer from
Spring, TX