Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized I Love You Mom Tea Towels

Rating:

Ordered this as a gift on April 18 as it shows it would be shipped by May 2 allowing it to be in time for Mother’s Day. Today is May 11 and it still has not arrived. The communication with the company sucks and they have been on zero help. I would have rather cancelled my order than end up giving this gift late or it never end up showing up. It’s “been on the way to USPS” since May 6. Do NOT order from them, especially if you want it to arrive in timely fashion. I never give bad reviews, so this speaks volumes of the service received. UPDATE: May 18 and it is still not here.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
La Porte, TX

Personalized Jumbo Laundry Bags - FREE SHIPPING

Rating:

I cannot wait to send them to my Grand-Kiddos!!! I want a couple for myself!!! Thank you!!! ❤❤❤

Recommends this product
Verified buyer from
Scottsdale, AZ

Personalized Wooden Postcards For Mom

Rating:

So disappointed! I never received these gifts for my mom and mother in law. I ordered this item almost a month ago and was sent a tracking number the next day. I was super excited as I expected to receive the item within a week. I have emailed the company and I asked them for my money back. A suggestion for this company is to use a different shipping courier, the company you are using is just awful. I saw movement on the tracking several days after receiving the tracking number and then again a week later but nothing for the past 2 weeks. I won't be buying from this seller or company again. So disappointed!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Port Saint Lucie , FL

Personalized Wooden Postcards For Mom

Rating:

I would but... do not include to much in our message under the To: and Above the From:. I was given no information on font size and it was hard to read a bit with my entire message. It is good quality and the gift was well liked. Stands up nice on the stand.

Recommends this product
Verified buyer from
Locust Grove, VA

Personalized Easter Basket | 5 Colors

Rating:
Rated 5 out of 5 stars
Verified buyer from
Saint Louis, MO

Personalized I Love You Mom Tea Towels

Rating:

This was ordered for Mother's Day, a month prior & it's a day after Mother's Day and I'm still waiting for the product to arrive. I've contacted the seller regarding my concerns, but unfortunately I have received no response.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Ramona, CA

Personalized Jumbo Laundry Bags - FREE SHIPPING

Rating:

Great gift for my college aged daughter. She loved it.

Recommends this product
Verified buyer from
Oakley, CA

Personalized Princess Pillow Covers

Rating:
Rated 4 out of 5 stars
Recommends this product
Verified buyer from
Cherry Hill, NJ

Personalized Farmhouse Pillow Cover

Rating:

Very cute idea. Good quality and they came quicker than expected since they are a custom product. This was my second time ordering from this company. Great gift idea.

Recommends this product
Verified buyer from
Lewistown, IL

Personalized Jumbo Laundry Bags - FREE SHIPPING

Rating:

Very cute bag! It is well made and the personalization was great!

Recommends this product
Verified buyer from
Hartsville, SC

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Fargo, ND

Personalized Throw Pillow Cover For Family

Rating:

Love !

Recommends this product
Verified buyer from
McMinnville, TN

Personalized Throw Pillow Cover For Family

Rating:

The product came with the names in the tiniest font that barely covered the corner of the pillow. It was illegible and I was embarrassed that I had it sent as a gift. Each name was maybe 1.5-2 inches in length. Not across the pillow as advertised. I am extremely unhappy with this purchas en

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Lake Forest, CA

Personalized Wooden Postcards For Mom

Rating:

Very Very Disappointed! I ordered this 13 days in advance to get here by Mother’s Day and I have still not received it and it is Mother’s Day today!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fort Wainwright, AK

Personalized Mom Throw Pillow Cover

Rating:

Horrible! Ordered 3 with the intention of giving them as Mother’s Day presents. Did not even receive them. I ordered April 20th. Through a Jane email ad saying gifts for Mother’s Day. I’ve emailed the company 2 times with NO response. Do NOT buy from these people! When you google the company name HORRIBLE reviews! They call this company a scam. And I sadly agree. I have no gifts for the first time ever for Mother’s Day.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fairfield, TX

Personalized Woodland Pillowcases for Kids

Rating:

Very Cute! I cannot wait to give to my niece for her birthday. Just something to be aware of: as other reviewers mentioned the material is quite thin. I'm not sure how long it'll last or if it'll hold up in the washing machine, but the picture is beautiful. Also, the size of the case is quite large. Definitely not for a normal queen size pillow.

Recommends this product
Verified buyer from
Bergenfield, NJ

Personalized Wooden Postcards For Mom

Rating:

Ordered almost a month ago & it is now Mother's Day. Still has not shipped .

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fayetteville, AR

Personalized Wooden Postcards For Mom

Rating:

Very cute and the quality is good, but the date is wrong on the postcard and they will not respond to any of my emails. :( very unprofessional

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Amarillo, TX

Personalized Wooden Postcards For Mom

Rating:

I ordered this item on 04/20/20 for a Mother’s Day gift. But item has not been received and Mother’s Day is tomorrow. Extremely disappointed!!!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Conway, AR

Personalized Wooden Postcards For Mom

Rating:

Ordered item on 4/19 for Mother’s Day on 5/10. Item says it shipped on 4/25. Today is 5/9, I still haven’t received item. When I check tracking it says it was in Atlanta GA as of late last night. I won’t receive this in time to give to my mom on Sunday. Waste of money. Would never order from this vendor for a special occasion again. If you’re needing to get your item by a specific date, do not order from this vendor!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Cantonment, FL