Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Wooden Postcards For Mom

Rating:

Their shipping partner newgistics is the absolute worst. My item “shipped” on the 1st and didn’t move again until the 8th, and then sat again for 3 more days. My item was supposed to be here before Mother’s Day and it finally showed up 3 days after Mother’s Day when they finally took it to usps. I purchased two of them and only one arrived as well.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Fort Wayne, IN

Personalized Throw Pillow Cover For Family

Rating:

Still haven’t received my pillow cover I ordered for Mother’s Day and it has yet to ship.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Owensboro, KY

Personalized Monogram Pillow Covers

Rating:

Have not received. Ordered over a month ago. Update finally received order. Covers are nice. Just took too long to receive

Does not recommend
Verified buyer from
Louisburg, KS

Personalized Monogram Pillow Covers

Rating:

The cutest pillows!!!

Recommends this product
Verified buyer from
Florence, AL

Personalized Wooden Postcards For Mom

Rating:

Received after Mother’s Day and had May 12th as the date for the holiday when it was on May 10th.

Verified buyer from
Spartanburg, SC

Personalized Monogram Pillow Covers

Rating:

Was told I would get this product by a certain date. Never got it. Emailed support and no one answered and still haven’t received the product.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Warners, NY

Personalized Throw Pillow Cover For Family

Rating:

Never received the item!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Ashburn, VA

Personalized Throw Pillow Cover For Family

Rating:

Wish I could give 0 stars!! Ordered April 18th and still have not received my order. Said it would ship by May 5th. I got tracking information on May 6th, but as of today, May 13th, it still shows that it as "on its way to USPS." I've tried contacting the seller several times with no response. Very upset and just want a refund, but can't get seller to respond.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fredericktown, MO

Personalized Throw Pillow Cover For Family

Rating:

So cute !

Recommends this product
Verified buyer from
New Albany, OH

Personalized Luxury Hand Towel - Wedding Gift

Rating:

I love these they are so nice I bought them for my nephew and his soon to be wife!

Recommends this product
Verified buyer from
Greer, SC

Personalized Throw Pillow Cover For Family

Rating:

I ordered 5 pillows & have not received them.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Greenwood Village, CO

Personalized Throw Pillow Cover For Family

Rating:

It never arrived

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Rotonda West, FL

Personalized Throw Pillow Cover For Family

Rating:

The pillow case was excellent quality, only losing one star because it took a month and a half to receive.

Verified buyer from
Belton, TX

Personalized Throw Pillow Cover For Family

Rating:

Not what I was expecting and took almost a month to receive. I understand due to Covid 19 there being a delay but it didn’t even ship for 3 weeks... once it shipped it got here in no time. Not what I was hoping for

Seller Response

Our team has forwarded your feedback about the product /service to our management team in order to improve and offer better products/services to our customers! Thank you for helping our store to grow by sharing your thoughts with us.

Does not recommend
Verified buyer from
Canal Winchester, OH

Personalized Monogram Pillow Covers

Rating:

Never got the pillow, contacted the seller and than contacted Jane for support. Never heard anything back from the seller

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Elizabeth, IN

Personalized Throw Pillow Cover For Family

Rating:

I purchased it over a month ago... Why have I not received it yet?

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Mc Farland, WI

Personalized Wooden Postcards For Mom

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Spring, TX

Personalized Throw Pillow Cover For Family

Rating:

Looks like everyone is having the same problem I am. Said it shipped on May 6th. Tracking number shows it has not arrived at post office yet. It is now may 14th. No update. No pillow case. No response from the seller.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Springfield, MO

Personalized Throw Pillow Cover For Family

Rating:

I ordered this pillow weeks ago for a Mother's Day gift and still have not received it!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Lincoln, IL

Personalized Throw Pillow Cover For Family

Rating:

Well, I wish I could review this product but I can't because I ordered on April 21st as a Mother's Day present because that is how it was being advertised and it STILL isn't here. I have ordered things from numerous companies and received them much sooner. It still hasn't been picked up by usps according to tracking information and it is now May 14th 🙄

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Freeburg, IL