Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Throw Pillow Cover For Family

Rating:

Ridiculous turnaround time. For 7 days, my order has been pending shipment. This was Mother’s Day gift for my daughter in-laws. I have contacted seller three times, no answer. I will be filing a dispute with my bank for charges incurred.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Hawk Point, MO

Personalized Throw Pillow Cover For Family

Rating:

I still haven't received this but my credit card has been changed.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Hastings, MN

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Orange, TX

Personalized Throw Pillow Cover For Family

Rating:

I still have not received my pillow cover, it has been over a month since I have ordered & 2 week since it has “shipped” tracking has not updated nor I have I received and email back from the company. Very disappointed because this was suppose to be a Mother’s Day present

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Orange, TX

Personalized Throw Pillow Cover For Family

Rating:

Unfortunately, I don’t have a product to review at this time. But as the other reviews state, I am in the same boat. I ordered this on April 21st. Once it “shipped” May 5th, the tracking number never fully loaded. It’s now May 16th and I still haven’t received anything. Really disappointed in the lack of customer service and communication.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Cedar Park, TX

Personalized Throw Pillow Cover For Family

Rating:

I wish I could review this product but haven’t received it. Purchased April 25th. I’ve sent 2 emails to the company with no reply back. I understand things are taking longer to ship lately, but maybe an update from the company would be nice. Not sure how else to go about this!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
New Richmond, WI

Personalized Easter Gift Bags

Rating:

Cute, cheap, well made

Verified buyer from
Lebanon, TN

Personalized Throw Pillow Cover For Family

Rating:

I ordered this item in 4/21 and have yet to receive it. The seller isn’t doing anything to assure me it will even be delivered. It was shipped on the 6th but no activity is showing under tracking info. First and Last purchase from Jane.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Port Neches, TX

Personalized Throw Pillow Cover For Family

Rating:

I cannot comment on the product itself but the company doesn't even deserve the 1 star i must leave. I have contacted them 3 times over the last month with no replies. The item did not ship by the date it said it would so I emailed the seller. Without replying, tracking was updated to 'shipped' as a label was printed. Then the items have never been picked up or received by USPS. I contacted again last week about the status or the order with no reply from the company. I contacted the company a third time this afternoon. I understand delays in this uncertain time but there is no reason to ignore a customer. I would like my money back as it has been almost month since I ordered and the products have still not been sent to me. I was very excited about this product but I will go with another company.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Clever, MO

Personalized Monogram Pillow Covers

Rating:

Ordered on 4/18. Got a email saying it was shipped on 5/7 and now tracking says it’s still on its way to the shipping facility....

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Athens, TN

Personalized Throw Pillow Cover For Family

Rating:

Still haven’t received this product and it has been a month since I purchased

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Tonawanda, NY

Personalized Throw Pillow Cover For Family

Rating:

Never received my order!!!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Janesville, WI

Personalized Throw Pillow Cover For Family

Rating:

Never received it

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Oklahoma City, OK

Personalized Throw Pillow Cover For Family

Rating:

I ordered this item on 4/26, and I still haven’t received it. The USPS tracking link also says they are awaiting this item. No response to emails. 0/10 do not recommend this seller.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Malverne, NY

Personalized Throw Pillow Cover For Family

Rating:

I have emailed seller no response. I ordered these for mother's day gifts. Said would ship may 4 th. Still have not received. Very very disappointed.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
LA Fargeville, NY

Personalized Monogram Pillow Covers

Rating:

I finally received my pillow cases and I love them and just what I expected. The only reason I’m giving 4 stars is due to the shipping taking very very long. However, with Covid I understand and expected little longer shipping times. Having them for a certain date wasn’t completely necessary for me but if you are wanting fast shipping for gifts.. etc.. not the greatest.

Recommends this product
Verified buyer from
Saint Peters, MO

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Tigard, OR

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Elk Grove Village, IL

Personalized Wooden Postcards For Mom

Rating:

You can’t even read what it says. Very unhappy. Didn’t even give it to my mom because it looks that bad.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Owosso, MI

Personalized Throw Pillow Cover For Family

Rating:

Just beautiful!!!

Recommends this product
Verified buyer from
Gilroy, CA