Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Throw Pillow Cover For Family

Rating:

I have yet to receive mine. It was ordered on 4/29 and I still don’t have it. You would think that if it shipped on 5/7 that it would be here. I sure hope it’s worth the wait because it was supposed to be a Mother’s Day gift.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Bixby, OK

Personalized Wooden Postcards For Mom

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
West Columbia, SC

Personalized Throw Pillow Cover For Family

Rating:

I ordered this item April 25, 2020. I still have not received it, today is May 19, 2020. I received an email on May 7th that the item had been shipped and a tracking number was included. There was no update on the tracking at all until May 13,14 & 16 all saying it was in UT or IN and "on its way". I am still hopeful to receive and love the pillow case, but I am very disappointed that I have yet to receive it or receive any helpful shipping info.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Warren, AR

Personalized Throw Pillow Cover For Family

Rating:

First, the pillow cover came out great! All of the names were on there and spelled correctly....no complaints there! But...... I ordered this item as one of my mom’s Mother’s Day gifts and it just came in today (May 19, 2020). The order was placed THREE weeks before Mother’s Day and it said it would ship BY May 5th. I was hoping it would ship sooner than that. I emailed them the night of May 5th because my order still said “Processing” instead of “Shipped”. The next day, I get an email saying the item was shipped, but never (and still haven’t) received a response from the seller. If you plan on ordering this to give as a gift, think hard before ordering! It sucks to have to shop last minute for a gift because your order didn’t arrive in time!

Seller Response

Our team has forwarded your feedback about the product /service to our management team in order to improve and offer better products/services to our customers! Thank you for helping our store to grow by sharing your thoughts with us.

Does not recommend
Verified buyer from
Walker, LA

Personalized Mason Jar Vase For Mom

Rating:

This item arrived a little over a week after Mother’s Day when it was a personalized Adam for Mother’s Day. I honestly don’t think you should sell a holiday item and it being ordered in time and not have it in time. Also it’s not even look nearly close to what I ordered and they got a name wrong!

Seller Response

Our team has forwarded your feedback about the product /service to our management team in order to improve and offer better products/services to our customers! Thank you for helping our store to grow by sharing your thoughts with us.

Does not recommend
Verified buyer from
Hillsboro, OR

Personalized Princess Pillow Covers

Rating:

Wrong size sent but still cute. Seller followed up.

Recommends this product
Verified buyer from
Downers Grove, IL

Personalized Mason Jar Vase For Mom

Rating:

Have not received it. ???

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Gallatin, TN

Personalized Throw Pillow Cover For Family

Rating:

I ordered these ahead of time for Mother’s Day presents. They shipped later than promised. They just arrived on May 19th. The pillow with 3 names is spaced out too much vertically between names and is in too small of a font. I wrote the seller hoping this would be fixed. Waiting on a reply. The pillow with 9 names looks good.

Recommends this product
Verified buyer from
Amarillo, TX

Personalized Throw Pillow Cover For Family

Rating:

If I could give this zero stars I would. Still haven’t received my package that was “mailed” 13 days ago. Reached out to the seller with no response. Terrible customer service.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Weatherford, OK

Personalized Throw Pillow Cover For Family

Rating:

I would love to review this product... if only I received it. It’s been 4 weeks, and I’m still waiting.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Buffalo, NY

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Methuen, MA

Personalized Throw Pillow Cover For Family

Rating:

Still haven't received it. Its been 10 days since it notified me it was shipped. No other notifications found. Would not recommend.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Almont, MI

Personalized Mason Jar Vase For Mom

Rating:

Took a very long time to arrive!

Recommends this product
Verified buyer from
Plantation, FL

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Crescent, OK

Personalized Mason Jar Vase For Mom

Rating:

I have not received this product. It said it would ship by May 11. According to tracking a label was created on the 15th, but nothing further.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
York, PA

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Aberdeen, MD

Personalized Mini Bamboo Serving Boards | 8 Designs

Rating:

I haven't received this yet and ordered on April 24th, no response back from the sellers either. I have no idea what the status of my order is...

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Cumberland, KY

Personalized Monogram Pillow Covers

Rating:

Ordered April 23rd and still haven't received. Emailed seller 3x, no response. Finally got a response on their website and some excuse about how long it is taking their freight company. It was sent to the freight company on May 12 and has never been taken to USPS!!! They keep reassuring me that it will be here any day. Unacceptable and I will never order from them again...AVOID!!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
South Lebanon, OH

Personalized Mason Jar Vase For Mom

Rating:

I haven’t received it yet , why would you sell something for Mother’s Day that I haven’t received.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Pembroke Pines, FL

Personalized Throw Pillow Cover For Family

Rating:

I am so disappointed I have yet to received any items I have ordered

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Pembroke Pines, FL