Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Monogram Pillow Covers

Rating:

I have yet to receive my order. I have contacted them three times and no response. Tracking information isn’t working either.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Ona, WV

Personalized Mason Jar Vase For Mom

Rating:

So cute! Just as pictured!

Recommends this product
Verified buyer from
Belleville, IL

Personalized Throw Pillow Cover For Family

Rating:

I’ll be the first to admit that these took WAY too long to receive. Ordered on 4/20, item “shipped” on 5/6 and after 2 emails to the seller they finally arrived today, 5/21. Gave 4 stars because the quality is good, seller responded to my email promptly and I did eventually receive them. Thankfully these were just gifts to myself and I wasn’t particularly in a hurry. Just beware of shipping delays and order within plenty of time (month or more). Otherwise, they’re super cute and came as pictured!

Recommends this product
Verified buyer from
Strasburg, VA

Personalized Monogram Pillow Covers

Rating:

I never received my order and the tracking isn’t working. Will someone contact me please.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Edmond, OK

Personalized Mason Jar Vase For Mom

Rating:

I placed my order on April 25 it was shipped on May 11 today is May 21 I have not received my item.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Long Beach, CA

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Connersville, IN

Personalized Throw Pillow Cover For Family

Rating:

So cute and great quality! Love!

Recommends this product
Verified buyer from
Holden Beach, NC

Personalized Wooden Postcards For Mom

Rating:

I placed my order on April 9th, and still haven’t received it.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Plumas Lake, CA

Personalized Throw Pillow Cover For Family

Rating:

This pillow cover was perfect. Great quality and so cute. Shipping did take a while to get here.

Recommends this product
Verified buyer from
Anderson, IN

Personalized Throw Pillow Cover For Family

Rating:

I can’t comment on the actual product because I am yet to receive it. I ordered this product on April 18 as a Mother’s Day gift, on May 10 I still hadn’t received it. They sent me someone else’s tracking number and then when they finally sent me the correct number I see that it was delivered at a front desk. They kept telling me it was delivered to me but the tracking says Utah, I called USPS to find out that it was sent back to the sender the same day because there was no postage. I sent a message to them and I am yet to get a response. It’s a shame it’s such poor customer service because the product is cute.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Williamstown, NJ

Personalized Throw Pillow Cover For Family

Rating:

The pillow looks great (I had five names on mine) but shipping took WAYYY longer than it should have, which is why I only did three stars.

Recommends this product
Verified buyer from
Cookeville, TN

Personalized Throw Pillow Cover For Family

Rating:

Ordered a month ago and still haven't received it

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fairmont, MN

Personalized Monogram Pillow Covers

Rating:

I order this on April 26 and still haven’t got it! Terrible shipping method. :/

Verified buyer from
Orlando, FL

Personalized Throw Pillow Cover For Family

Rating:

I placed the order on 4/27 with “guaranteed delivery for Mother’s Day”. Although with the pandemic and with it being custom I was prepared for it to be a few days late. However, it was shipped on 5/8 and sat in their warehouse until 5/18. Finally received it 5/21. The pillow looks awesome and she loved it but the shipping was a little outrageous.

Seller Response

Our team has forwarded your feedback about the product /service to our management team in order to improve and offer better products/services to our customers! Thank you for helping our store to grow by sharing your thoughts with us.

Does not recommend
Verified buyer from
South Amherst, OH

Personalized Throw Pillow Cover For Family

Rating:

THE PILLOW COVER AND PERSONALIZATION LOOKS GREAT!

Recommends this product
Verified buyer from
Marietta, GA

Personalized Throw Pillow Cover For Family

Rating:

This pillow is adorable with my 9 grandkids names on it!! ♥️

Recommends this product
Verified buyer from
Cheyenne, WY

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Coppell, TX

Custom Princess Coloring Pillowcases

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Monette, AR

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Elgin, IL

Personalized Throw Pillow Cover For Family

Rating:

It's been nearly 2 weeks and I still haven't received my "shipped" pillow. I reached out to jane.com customer support and they were very helpful but only so much they could do. The seller has yet to reply back to me with an update.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Olathe, KS