Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Mason Jar Vase For Mom

Rating:

Ordered on April 25 and it’s still not here!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell shortt I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Hamilton, MI

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Kaufman, TX

Personalized Throw Pillow Cover For Family

Rating:

I ordered this over a month ago. Like other reviews state, it says it shipped WEEKS ago, but I still don’t have it. My only solace is knowing I am not alone in ordering from this vendor.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Murfreesboro, TN

Personalized Throw Pillow Cover For Family

Rating:

I purchased this item over a month ago. It was supposed to ship the 6th, which technically they made a label for it to. It keeps saying post office awaiting package. This was a Mother’s Day gift. When i emailed to inquire, I haven’t gotten a. Response in over a week.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Dry Fork, VA

Personalized Throw Pillow Cover For Family

Rating:

Ordered April 27th and still haven’t received it :( I’ve received several other items I’ve ordered recently so I’m not sure what’s going on. Edit: on 5/22 I received a response email basically giving me the run around. They ended the email with “Looks like your package is on the move” I’m in TN and it went from Indiana to Georgia in a few days and has been in GA for a week with no movement at all. I will be giving it another week (because holiday weekend) before I email again if there’s no movement. I’m sad- I really want to like this but the shipment/customer service has not been the best :(

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Hendersonville, TN

Personalized Wooden Postcards For Mom

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Winslow, AR

Personalized Throw Pillow Cover For Family

Rating:

Wished I could have loved this more. Looks like someone took a black sharpie marker to a pillow case. The zipper also looks like it’s sat in someone’s storage for a long time and has “yellowed”. It looks irregular in color so it’s definitely not just an “ivory” zipper to blend in. Definitely doesn’t look professionally printed and it took a VERY long time to get here. Luckily this is a gift that isn’t needed until a much later date but now I know not to rely on this seller for anything that I may have needed within a reasonable timeframe. Bummer.

Seller Response

Our team has forwarded your feedback about the product /service to our management team in order to improve and offer better products/services to our customers! Thank you for helping our store to grow by sharing your thoughts with us.

Does not recommend
Verified buyer from
Penn Valley, CA

Personalized Monogram Pillow Covers

Rating:

Perfect!

Recommends this product
Verified buyer from
Greenville, KY

Personalized Throw Pillow Cover For Family

Rating:

Was supposed to be a Mother’s Day gift but I still haven’t received it (May 20th) and it hasn’t even been shipped out yet. I purchased one before this and it turned out great, the shipping timeframe for this one was just too long. Maybe seller sold too many to keep up with so I understand

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Albuquerque, NM

Personalized Throw Pillow Cover For Family

Rating:

Perfect Mother’s Day gifts more my mom and mother in-law. I had their grandkids names put on.

Recommends this product
Verified buyer from
Sioux City, IA

Personalized Handbags

Rating:

I still do not have this product. I’m sure it’s due to the high volume in deliveries but this seems a little longer than it should. So my review is solely based on the timing of the product. Maybe I’ll leave another review if I ever get it.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Herculaneum, MO

Personalized Mason Jar Vase For Mom

Rating:

Still haven’t received even though i ordered a whole month before mother’s day, it’s been sitting at random check points for 3 days and hasn’t moved at all. it said guaranteed to deliver by mother’s day but it didn’t even ship out until a week after Mother’s day. really hoping it doesn’t have the wrong names etc like the other reviews state. definitely don’t recommend this company and i honestly think i deserve a refund.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Grovetown, GA

Personalized Wooden Postcards For Mom

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Jamestown, NC

Personalized Throw Pillow Cover For Family

Rating:

Extremely disappointed with the customer service and timely response! I ordered this pillow on April 19, 2020 with the expected ship date of May 5. This was a Mother's Day gift and with the pandemic I fully prepared for it to be a few days late. As of May 20, 2020 I still have not received my order. In following up with the company, it shows my order being sent from Utah to now being in Indiana with it bypassing Nebraska completely for delivery. I tried to be patient with the shipping delays due to our current situation with Covid-19 and the shutdowns within our society, however I have ordered several other things since placing this order back in April and have had no troubles receiving these. I'm a bit perplexed as to what the issue is here as it makes no sense. Extremely frustrating!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Kearney, NE

Personalized Throw Pillow Cover For Family

Rating:

Item turned out nice. However it took over a month to receive and the seller was not very responsive to my inquiries. It was a mother's day gift that was over a week late despite ordering it a month before.

Verified buyer from
Crystal Lake, IL

Personalized Throw Pillow Cover For Family

Rating:

Love it! Just received and thrilled with it

Recommends this product
Verified buyer from
Lexington, KY

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Bossier, LA

Personalized Throw Pillow Cover For Family

Rating:

Its been over a month and I still don’t have this. The shipping the seller shared hasn’t moved in days.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Conway, AR

Personalized Mason Jar Vase For Mom

Rating:

Have not received this item even though they claimed it was shipped almost 10 days ago. I know the pandemic is slowing things down a bit, but there is no shipping activity listed after 5/15.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Brooklyn Park, MD

Personalized Handbags

Rating:

Ordered April 27.....shipped May 8th....today is May 20th and USPS still says awaiting package. NOT IMPRESSED...I shop on Jane.com a whole lot and this company I would highly NOT recommend.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Collierville, TN