Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Pet Placemats | 12" x 18"

Rating:
Rated 4 out of 5 stars
Recommends this product
Verified buyer from
Hughes Springs, TX

Personalized Throw Pillow Cover For Family

Rating:

I can't get zipper to open up enough to fill pillow with stuffing,I don't want to force it,or the zipper will break!!

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you an email. Looking forward to hearing from you soon.

Verified buyer from
Morenci, MI

Personalized Throw Pillow Cover For Family

Rating:

Horrible customer service. 20 days from the alleged ship date this item hasn’t left the state of Utah. Awful. Do not buy.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
White Plains, MD

Personalized Mom Throw Pillow Cover

Rating:

Ordered late April, it is now 5/27 and have not received product. Emailed the company on 5/22 and not only did they NOT apologize, they told me my product had been shipped on 5/4. When checking the tracking information they gave me, the electronic notification had only been received by the shipping company on 5/25. I did request a cancellation of my order in addition to a full refund in my initial correspondence 5/22. We will see if it arrives, I guess. I SINCERELY HOPE JANE WILL NOT BE PROMOTING THIS COMPANY IN THE FUTURE.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Rochester, MN

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Moline, IL

Personalized Pet Placemats | 12" x 18"

Rating:

I never received the item. It was lost in shipping. I cannot answer any questions since I did not receive it. Company was good to email me once I emailed them.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Glasgow, KY

Personalized Photo Frames

Rating:
Rated 5 out of 5 stars
Verified buyer from
Port Neches, TX

Personalized Hammers For Dad

Rating:

Still have not received. I’ve sent multiple emails with no response.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Carencro, LA

Personalized Wooden Postcards For Mom

Rating:

I actually loved this product. However I was sent a postcard with no stands. So i emailed them and they were fast to respond and try to correct the issue. It went down hill after that and took 3 more emails to finally get a response about where my stands were. It took about a month to finally receive a package from them (understandable with covid19 going on) only to be completely saddened to find out they only sent ONE stand when you clearly need two stands for the postcard to be displayed correctly! I had high hopes but unfortunately I didn't get what i initially paid for.

Verified buyer from
,

Personalized Throw Pillow Cover For Family

Rating:

Love this!

Recommends this product
Verified buyer from
Manning, SC

Personalized Hammers For Dad

Rating:

Product was suppose to ship May 15 and still hasn’t shipped. Item still says processing. I ordered in April thinking I’d have it in time for Father’s Day.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Versailles, IN

Personalized Farmhouse Pillow Cover

Rating:

I ordered the pillow case that said "home" but I didn't realize that the word "home" would actually be on there; I thought it was the type of text that would be used when personalizing my message so I ordered three different ones and each of them were disappointing because they each had the word "home" along with my message, unfortunately. If you order the "home" pillow the word will be on there along with your message.

Does not recommend
Verified buyer from
Seattle, WA

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Seattle, WA

Personalized Throw Pillow Cover For Family

Rating:

I have yet to receive these and it has been over a month. I figured that due to the pandemic, the shipping could possibly be slow, so I was prepared. However, I ordered them on April 24th, showed it shipped on May 7th, but I still haven’t received the product itself. I was hoping to receive them by Mother’s Day since they are gifts to my sister-in-laws. I’ve reached out to the company and I’m hoping to hear back from them, because this item is so cute and I know my SIL’s would be completely in love with them!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Hulbert, OK

Personalized Throw Pillow Cover For Family

Rating:

Perfect! Exactly what I wanted- fast shipping.

Recommends this product
Verified buyer from
Tomahawk, WI

Personalized Teacher Tote Bag

Rating:

Ordered on 4/30 still haven’t received as of5/27.contacted seller and have not gotten a response. Received on 5/28. Still no response and bag of low quality

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Bryant, AR

Personalized Mason Jar Vase For Mom

Rating:

Took 3 weeks after Mother’s Day received, had wrong message, said Love, Jenny, my name is Sara!

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Hendersonville, NC

Monogrammed Tote Bags - Summer Gift

Rating:

Terrible speed and communication. Ordered May 2nd, supposedly shipped the 19th and now it’s the 26th with no tracking update and the seller hasn’t returned my email.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Helena, MT

Personalized Pet Placemats | 12" x 18"

Rating:

I have yet to receive my item. Ordered it over a month ago. Shipped out 5/9. I tried reaching out to seller and they will not message back. Please do not buy anything from them.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Mount Sterling, KY

Personalized Throw Pillow Cover For Family

Rating:

Love it!

Recommends this product
Verified buyer from
Hazel Green, AL