Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Throw Pillow Cover For Family

Rating:

Ordered two of these on 4/26 for Mother’s Day, originally said it would ship by 5/5. Contacted qualtry customer service after that date and they sent me a tracking number that said it was picked up by a shipping partner on 5/7 and usps was awaiting the item. I still haven’t received these and have contacted them at least 3 times.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Evansville, IN

Personalized Pet Placemats | 12" x 18"

Rating:

Never received this items. Contacted the seller and never got a response.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Jamestown, KY

Personalized Monogram Pillow Covers

Rating:

Did not receive items or any response when emailing customer support

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fishers, IN

Personalized Summer Pillow Covers - 18" X 18"

Rating:

Didn’t receive items

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Fishers, IN

Personalized Wooden Postcards For Mom

Rating:

Didn’t receive until days after Mother’s Day. Contacted seller and responded once and not until I had to involve Jane customer service. Ordered well in advance before Mother’s Day so there was ample time. The names on the product are so tiny you can’t make out what they say unless you hold right up to your eyes.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Huntersville, NC

Personalized Throw Pillow Cover For Family

Rating:

The names are too far to the right. You have to pick up and angle the pillow to read them. A bit disappointing just based on the print placement.

Verified buyer from
Montgomery, AL

Personalized Throw Pillow Cover For Family

Rating:

Ordered on April 22nd, says shipped on May 7th, USPS awaiting arrival of package still! Not sure it'll ever arrive.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Rogers, MN

Personalized Throw Pillow Cover For Family

Rating:

My item was “shipped” on May 7th but has been in Grapevine, TX (just a couple of hours away from me) since the 21st with no update. It is now the 30th. I’m thinking the problem is with the carrier (online tracker specified “Pitney Bowes” who I had never heard of before this, but that information is gone now). I’m starting to lose faith. The payment, however, did come right out of my account on April 27th when I placed the order.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Diboll, TX

Reusable Face Masks | Zodiac Collection

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Grundy, VA

Personalized Throw Pillow Cover For Family

Rating:

I purchased this for my Mom and she LOVED it! It is so pretty and very well made.

Recommends this product
Verified buyer from
Panama City, FL

Personalized Princess Pillow Covers

Rating:

The product itself is cute but I was sent the wrong item from what I ordered. I was told the correct item would be shipped out to me and now 2 months later (going into month 3) and I still haven't received the correct product. Highly disappointed in that I paid for this item, received the wrong item, told the correct one would be shipped out, and NOTHING! Still waiting ☹

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Pompton Plains, NJ

Personalized Hammers For Dad

Rating:
Rated 5 out of 5 stars
Verified buyer from
Richmond, TX

Personalized Throw Pillow Cover For Family

Rating:
Rated 4 out of 5 stars
Recommends this product
Verified buyer from
Calera, AL

Personalized Monogram Pillow Covers

Rating:
Rated 4 out of 5 stars
Recommends this product
Verified buyer from
Calera, AL

Personalized Throw Pillow Cover For Family

Rating:

The material is lovely and the script is bold and clearly written and ALL names were spelled correctly. Can't wait to display this unique pillow slip, plus I know my daughter will love hers, too.

Recommends this product
Verified buyer from
Fort Worth, TX

Personalized Pet Placemats | 12" x 18"

Rating:

Never received and cannot get seller to contact me back.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Clifton, TX

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Newark, DE

Personalized Throw Pillow Cover For Family

Rating:

Quality canvas, good print quality

Recommends this product
Verified buyer from
Lawrenceville, GA

Personalized Throw Pillow Cover For Family

Rating:

Still have yet to receive mine and it says it shipped on the 7th of May. It has taken well over 2 months and I don’t know if I ever actually will get it.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Pembroke, NC

Personalized Monogram Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Augusta, GA