Qualtry Reviews

The shipping with this company is a nightmare. I’m not sure how I’m supposed to review a product when it hasn’t even been shipped out yet. They reach out to me after a week of the estimated shipping date being past due and after I emailed them twice offering me some bogus discount of my next purchase...what makes them think I will ever order from them again?? I placed my order with plenty of time to be reached my Christmas and it’s a few days after Christmas without even a shipping notification. Absolutely ridiculous!!

These coasters came out great! They will make a wonderful wedding gift!

I Never received my item so I Would rather have left NO stars but it would not let me. My last email from you stated that the item est. ship date was by 12/19/17. Well it’s 12/27/17 and it still has yet to arrive. I paid in full for it and quite frankly I give up on it on now as it was a Christmas gift for relative that traveled a far to us for Christmas !!! #littletolate

Said it was shipped over a week ago and when you check tracking it still says it just left the warehouse. Still haven't received it...

I am only filling this out because Jane sent me the email to give a review. I still have not received this item yet so i can not truly give a review on the actual product. It has said it’s in shipping for awhile with a USPS number but then just says it’s on its way to be shipped. Said it would ship by December 19th but have heard or seen nothing. I can write a better review once I have seen and received the item.

I still have not received this item or got verification that it's shipped. No luck contacting seller

Item was marked sent but then no tracking info was forwarded. I tried to contact and was told not sent, and they would not cancel. I still have not received item. Terrible customer service and I do not recommend one deals with them.

Love this company. I've ordered from them twice and was impressed with both orders. Very timely shipping, high quality boards.

Still waiting. No response from seller. Supposed to ship on 12/19. Four emails. No updated tracking info.

Really nice and well constructed.

Just got my lantern in the mail today and it says the wrong name. I have emailed this company with no response. It did not ship when they said it would either.

I have yet to receive it, with no tracking info or word from their customer service.

This item was not delivered to me as of today...I ordered this to give my sister at Christmas and since I didn’t receive it I had to run out last minute and purchase her another gift. Please update me on this item asap. I may want to possibly c cancel the order since Christmas has passed Thank you, Fran.

It looks like I am not alone in my frustration with this vendor. I, too, ordered 2 lanterns on Dec. 9 as Christmas gifts, that were stated in the listing to ship no later than Dec. 19. As of today, Dec. 27, I still have not received them. I emailed the seller and got no response, and tracking number says no information available. I have had no contact from this seller at all regarding this order. Absolutely inexcusable.

Got two sets for my sister and they are great! Can't wait for these to be on sale again so I can get my own set! Decent shipping as well.

This has been the worst customer experience I have ever experienced. My order was supposed to ship on the 19th and it didn't. I began emailing the seller on the 19th and emailed at a minimum 6 times, and never responded. They didn't respond until the 26th after I had to get Jane support involved. I ended up just getting one from someone else, so I am out money and don't even want the lantern anymore. Absolutely disappointed and will never order from this company, I urge no one else to make the mistake and order from this company either.

Ordered this 12-11-17 and received email on 12-19-17 that pre-shipment label was ready and waiting on item. Still to this day no item and no response to the three emails sent to American Laser Craft.

Very Disappointed. Ordered 2 of these for presents that was suppose to ship on the 19th well just like everyone else i also have not received. I have emailed them 3 times trying to cancel my order and get A refund since i had to run out last minute and get two more gifts. I have contacts Jane and they have contacted the company but still no response. All i want is my money back for this inconvenience. I would not order from this company mostly because the customer service is horrible!