
2,991 Customer Reviews
•Natick, MA
•Member since March 2020
Im reviewing the service since it has been over 2 weeks that I ordered a shirt & have yet to receive product or even an answer to my emails! LOOK ELSEWHERE!!! The 1 star is too much but HAD to leave 1.
It's really interesting that all the latest reviews say no one is responding. Im sure mine is “lost in the mail too” I reached out and nothing. Not sure what is going on, but this isn't okay. Clearly Jane needs to put a hold on their account. I see they are still selling things and no one seems to be getting them. Sketchy.
Updated 10-14-21 Shut the front door The shirt arrived Customer service stinks They finally quit responding all together and sadly, so did Jane.com Buyer beware You on your own, sis Updated 10-11-21 Still no shirt Jane.com is not very helpful at this point either Super disappointed Shirt was shipped on September 14. It's the 28th. No shirt. Seller won't respond to my email. It's not that hard folks. You got my money. I want my shirt.
Still have not received my tee shirt and have not heard back from seller
Item was supposed to ship on Sept 17th & didnt until the 21st. Tracking still shows it was never received by USPS. I’ve emailed the several times and still haven’t gotten a response. Will never purchase from this seller again.
The sweatshirt is adorable, but I wish I had ordered a small since the medium is so large.
Ordered on Sept. 4th. Was supposed to ship by the 8th. I have emailed the seller twice with no response until Jane got involved. Seller claims they filed a report with the USPS and is supposed to send a replacement. I am very doubtful I will receive my shirt and will never purchase from this seller again. It's a shame because the designs are cute. Do not recommend.
Took forever to receive, but it’s very soft and had nice graphics
They finally sent me my order after I tried contacting them multiple times. I love the shirt, comfy feel and seems to be well made. Unhappy with the customer service but they could be having staffing issues.
so cute! great material, True to size
I am still awaiting my purchases product after over 3 weeks.
Love this! Just as pictured! Fits true to size!
Beautiful shirts ! Seller worked extremely well with me on some minor issues but love these shirts definitely worth the wait!
I would do zero if I could… I ordered on 9-2-21 and still nothing. I emailed the vendor and nothing. I just want a refund at this point.
Oh boy, these folks are something else. I had to get Jane involved, twice, just to get my orders and they are over a month since I ordered them! They finally responded to me from the company via email, and were unbelievably rude about it. She said that USPS obviously lost my package. That was a lie. Jane needs to research this company and stop doing business with them.