Qualtry Reviews

Love it!

Perfect stocking stuffer for the men!

I bought this as a gift for my parents and they LOVED it!

Updated review. American Laser responded shortly after the previous review was written and sent 2 coasters to replace the defective items. Two of the monograms on my order were VERY noticeably not centered. Email American Laser and received no response. Even went thru Jane.com customer support and American Laser still did not respond. Poor customer service!

Turned out beautiful!

Nice, but one of the glass panels arrived broken and I haven't had any response from the seller. I don't want to return the item because it's personalized; have only asked for a replacement glass panel.

Have bought 4 of these for gifts have revieved2 of expect the rest soon Love them they are beautiful

Arrived with a broken glass panel, and the lettering was not well inked. Blank spots within the letters. Annoyed that so far my email to Jane.com has not been answered in 48 hours as well.

The glass on one side arrived broken. Packaging for shipment needs to be better.

If I could give this product/company negative reviews I would. My lantern arrived with broken glass. The packaging job was minimal to none. I have emailed the company several times about replacing just the glass and have received no reply. I'm very disappointed with everything considering that I read many positive reviews before ordering. Do yourself a favor and save your money.

Received damaged. Very disappointed.

Ordered 2 of these and received both damaged. Tried to contact the company (not Jane), and still have not received a response. Very disappointed! I would not order this item. Poor shipping!

purchased as a gift, very satisfied.