Qualtry

Qualtry Reviews

16,032 Customer Reviews

Pleasant Grove, UT

Member since April 2014

Average Rating

Overall Score
4.3 out of 5

Rating Breakdown

16,032 total reviews
5
11,759 (73%)
4
1,441 (9%)
3
700 (4%)
2
482 (3%)
1
1,650 (10%)

Personalized Extra Large Cork Trivet | 11.5"

Rating:

Thin but didn’t necessarily expect more, especially for the great price. come as pictured. Cute kitchen addition!

Recommends this product
Verified buyer from
Inwood, WV

Personalized Dog Collars

Rating:

From the beginning to the end, this was an extremely unpleasant experience. I ordered 2 collars (special Jane Christmas sale with a red sleigh insignia, a 2 for one, with free shipping) guaranteed delivery by Christmas. I received only one collar that was poorly embroidered which distorted the collar, paid more than advertised as well as shipping. I contacted the company, Qualtry, explaining the issues multiple times, and they never addressed the missing collar. They would not recognize the price discrepancy. I was charged for the 2 collars on my PayPal, but the receipt that came with the distorted collar had a different $$ amount. I couldn’t even get them to address that. I gave up. I was able to contact Jane Customer Service by phone, and they did issue a full refund, the amount on my PayPal. I may or may not continue to shop Jane, but I will never, ever do business with Qualtry. I should have just ordered collars from Amazon, from the company who did a collar for my dog. It cost less and was of terrific quality...just beware, Qualtry does not mean quality and definitely does not mean try. PB from Kansas, the Sunflower State.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Does not recommend
Verified buyer from
Stilwell, KS

Personalized Throw Pillow Cover For Family

Rating:

The names are smaller than I thought they would be, but the pillow still looks great!

Recommends this product
Verified buyer from
Mansfield, TX

Personalized Farmhouse Pillow Cover

Rating:

I ordered two pillow cases on December 3rd and did not receive the package until January 6th. When I did receive the products, they did not come with the established by date as ordered. I emailed the company several times over the last few weeks and never got a reply. I was very disappointed. I order off of Jane all of the time and have never had this issue. Janes customer service was great! Qualtry. Not so much.

Seller Response

Hi There, I'm sorry to hear about the error on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
McCleary, WA

Custom Bamboo Coasters | Set Of 2

Rating:
Rated 5 out of 5 stars
Verified buyer from
Nashua, IA

Custom Bamboo Coasters | Set Of 2

Rating:
Rated 5 out of 5 stars
Verified buyer from
Eaton Rapids, MI

Holiday Mini Serving Board

Rating:

The lettering of name was a lot smaller than thought it would be

Verified buyer from
Eaton Rapids, MI

Personalized Farmhouse Pillow Cover

Rating:

Still haven't received the item. The shipping tracking shows that it was delivered in Connecticut and my delivery address is Iowa. Customer service has not been helpful.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Waterloo, IA

Custom Porcelain Ornaments

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Chatham, NJ

Personalized Throw Pillow Cover For Family

Rating:
Rated 5 out of 5 stars
Verified buyer from
Patrick Springs, VA

Personalized Farmhouse Pillow Cover

Rating:

I sent an email. When package arrived the package and product was damaged. I asked for a replacement waiting for a response.

Seller Response

Hi There, I'm sorry to hear about the damaged on your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Verified buyer from
Woodbury, MN

Personalized Extra Large Cork Trivet | 11.5"

Rating:

Great quality and value. Make sure to add the “s” on your last name though since they put exactly what you type in the last name field.

Verified buyer from
Madison, WI

Personalized Glass Lanterns

Rating:

Not as big as I thought it would be. Broken when I recieved it. I did recieve a refund.

Seller Response

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our costumer support team. We will do everything we can to make sure this doesn't happen again.

Verified buyer from
Ball, LA

Personalized Glass Lanterns

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
,

Personalized Farmhouse Pillow Cover

Rating:

STILL haven't received this order. Qualtry isn't reliable and this order was no exception - I don't blame Jane.come since I've used this vendor before and had exceptionally S-L-O-W delivery. So unfortunate because I won't be ordering any more pillows from Jane that come from Qualtry in the future.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
The Colony, TX

Personalized Art Kit

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Tomball, TX

Personalized Mini Easy Carry Cutting Board

Rating:
Rated 5 out of 5 stars
Verified buyer from
Johns Island, SC

Personalized Farmhouse Pillow Cover

Rating:

Ordered 12/15/19 Estimated to ship 12/28/19 Still haven't received item today 1/5/20. Says processing and shipping tracking number listed but hasn’t been received by USPS. Emailed the company no response 3 days ago.

Seller Response

Hi There, I'm sorry to hear about your order. For further assistance, we have sent you a message on the order. Looking forward to hearing from you soon.

Does not recommend
Verified buyer from
Erin, TN

Personalized Throw Pillow Cover For Family

Rating:

Amazing product. Will likely buy more in future as gifts. Seems to be very well done. Had 7 names; turned out so nice.

Verified buyer from
Berne, IN

Personalized Throw Pillow Cover For Family

Rating:

Great quality!

Recommends this product
Verified buyer from
Rock Springs, WY