
3,182 Customer Reviews
•Sweet Grass , MT
•Member since March 2019
Loved the outfit I received. Was disappointed not to get the second one.
Magical
Absolutely adorable! I'm so excited to gift these!!
No issues with the product, although the company customer service is awful. I ordered 2 pairs for my 2 granddaughters and only received one. When I emailed them, they said they cancelled my order because they were out of stock and never even told me or refunded my money….when I asked why they said they don’t have time to let customers know??? Well they had “time” to take my money…. They said “just order them if they become available again”. There was plenty of the style when I placed my order, so I don’t even understand how you oversell when the website shows availability. I won’t be ordering from this company again. I still haven’t received my refund and it’s been over 6 weeks….
Hi Kathy! Thanks so much for taking the time to leave a review! We are sorry to hear your refund has not been processed yet, we have reached out to you regarding this as it was requested back on Oct 28, 2021, through Jane, we have written Jane Support to follow up on this as they are exclusively responsible for administering the refunds once requested - we do not have access to this option. Unfortunately for a number of reasons items can oversell or be out of stock if unavailable for reshipments. Often it is when 2 customers purchase at the exact same time with only 1 item available the system will allow a checkout for both individuals however only 1 item will be in stock for that size. It was suggested if you loved the item to watch for it to come back in stock as we did not have any at that particular time to reship or provide to you. We appreciate your feedback and will use this to better our communication and ordering system as we can always do better. Wishing you all the health & happiness to you and your family during the holiday season and upcoming new year!
So cute!
Darling!
Very cute not sure about the fit because it’s a Christmas gift
Wish I had found these sooner, almost all were sold out in my granddaughters size but the one I did manage do order is so cute and will make Christmas pictures adorable this year.
So soft
Colors are cute but it’s super short!! I ordered a 5/6 for my 5 year old, size 5t daughter and this dress is super short! It fits her more like a shirt! I’m bummed!
Still waiting on my order…since Nov 4th
Hi there! Thanks so much for leaving a review. Our team personally reached out twice to your email address regarding a sizing issue. We did not hear back on how you wanted to rectify the situation so a refund was processed & requested. Weeks after we reached out an inquiry came in where we did acknowledge and explain the situation and the measures we took to rectify the issue. Merry Christmas & Happy Holidays to you and your family!
Super cute. I love all products that they sell
Very happy with the quality of the pop it and quick shipping
My 6 year old wore it to Disney! Absolutely love the fabric and the quality!