Refinery Number One, Inc Reviews

The fabric is on the thin side but still really pretty prints!

Oh I ordered this over 2 months and I have still not received or yet to have anyone respond to my emails.

Excellent product and even better customer service. we love the prints.

Absolutely gorgeous and great quality

I’m disappointed in the quality of these covers. For one, the color was off; the red pillow covers I ordered were more orange than red, and the print is only on one side of the cover. What I received looked nothing like what was pictured. I placed my order on 11/24, and did not receive it until 12/12. I immediately contacted the seller to start the return process, and never heard from them. I had to contact Jane.com for info on how to return the items. I shipped them to the seller on 12/21, they were delivered on 12/24, and as of 1/2, I’ve still heard nothing about my refund. Edit: After seeing my one-star review, the seller finally responded and refunded my money. He was very polite and apologetic, and I do appreciate this. I just wish things could have been resolved before the eleven ignored emails from me and between Jane.com customer service and myself (On which they were cc’d). I understand the difficulties of the holidays, and would have been completely understanding if I hadn’t been ignored.

Love the pillows..... Took forever >3 weeks to ship

Beautiful designs and when filled with inserts, they made great gifts!

Its after Christmas and I never received these pillows.

I would give this 0 stars if that was an option. I have yet to receive my order after ordering it nearly a month ago and the expected shipping supposed to have been December 11th (it is January 2nd). I could understand the hustle and bustle with the holidays but I have emailed this company twice with no response. I will be contacting my credit card company today and stating fraudulent charges. At minimum, someone could have contacted me back.

Product is good for the price. Will probably apply some matte mod podge to make it feel more vintage. Was originally unhappy with part of the transaction but their customer service resolved the issue to my satisfaction.

I ordered four pillow shams, but only received three. I attempted to contact the seller to allow time to correct the issue, but have yet to receive a response. The return email advised to allow 24 hours for a response. We are now approaching 2 weeks with no contact. :(

Great quality prints!

A wonderful way to display the moves of our military-affiliated lives!