
Personalized Centerpiece Box
Very unpleased with the customer service... I ordered 4 boxes. 2 of them turned out great. The other 2 do not look good at all. You can clearly tell someone distressed them. Which tells me they should be able to see if it looks bad or not. One has a huge long line going straight thru the name and it has also faded the letters. The second box has a huge smudge that clearly looks like it was hit or dropped. But I was quickly told it was a “knot” in the natural wood. It would be different if I hadn’t ordered 4 and can easily tell the difference between the two good ones and the two bad ones.. I contacted the company and mentioned replacing the messed up boxes or a refund and I suddenly quit hearing back from them. So I contacted them again and got a different person. Same thing. Funny when I mention refund they want to lose contact.. these were Christmas presents. And it’s not like I was asking for a refund on all boxes. Just to replace or refund the 2 boxes that were messed up... very unsatisfied.