Personalized Ammo Cans
Poor customer service. It’s a shame. I ordered two products. One was perfect, the other item was spelled incorrectly. It was disappointing since it was a Christmas present and being in the personalization business, one would assume they would check the spelling before shipping the item. However, I understand accidents happen. What really upset me was their unwillingness to rectify the situation. I notified them immediately of the mistake and asked how to return the item and when I could expect a replacement. They didn’t answer my questions and I instead, kept asking me about the misspelled item. It took three days of playing email tag before they told me they would issue a refund. I DIDNT ASK FOR A REFUND. I wanted a replacement! After contacting them and asking for a replacement instead they didn’t even send a refund and never responded. I finally had to contact Jane directly to mediate the situation. I realize it was just days before Christmas but poor customer service is inexcusable.
