Ruffles & Bowties Reviews

The item this customer ordered had sold out and customer was refunded.

This customer was refunded. Unfortunately as a seller we can not process refunds, only Jane can process a refund.

Depending on fabrics used, some fabrics are thinner than others. In the past we had customers asking for lighter weight fabrics so babies do not over heat. As per the knee highs they fit best on babies 3 months - 2 years. We use them on our 9 month old and they fit great.

We reached out to this customer about her order and showed her that she was shipped exactly what she ordered. She sent us pictures we put the 2 side by side and she was still convinced it was wrong. She seemed a little confused and kept telling us that she ordered the "Theme Park Inspired Romper" Which in fact was the name of the Deal, not the item she ordered. I sent her pictures of all the items that we had on that deal to see if she could see the one she thought she had ordered so we could send her a new one. We also offered her to send it back to us and we would refund her item and shipping for her to help. Between 15 emails trying to fix the situation and get her what she wanted, we were very clearly told that we stole her money and sent whatever we had wanted. I feel we bent over backwards trying to fix the situation for her but did not manage to solve anything.