Refinery Number One, Inc

Refinery Number One, Inc Reviews

21,202 Customer Reviews

Roseland, VA

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,202 total reviews
5
17,287 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Christmas Tote Bags

Rating:

Have contacted them 3 times. Only received a generic response from the 1st email saying they would get back with me. They haven’t responded. Ordered a tote on October 14th was suppose to ship October 22nd. Still hasn’t shipped therefore haven’t received the item yet. It’s November 4th! Very unacceptable!

Seller Response

Hello - We are so sorry for the delay in shipping your order. We had a quality issue with some of the bags and had to have them made again. We did reach out to every affected customer by email explaining the issue. Perhaps our email went into your spam folder. All orders will be shipped out this week, with a free tote bag included as further apology. We are so sorry for any inconvenience caused! Many thanks!

Verified buyer from
Morristown, TN

Christmas Tote Bags

Rating:

Ordered 4 totes on Oct 15 (today 11/4) and have not received them and my credit card was charged! They do not respond to emails!

Seller Response

Hi - We are very sorry we shipped these late, we had quality issues and even though the orders were cancelled we shipped them for free with a free tote bag as apology gift. Hope you are enjoying your tote bags :) Many thanks 🙏

Verified buyer from
Pompton Lakes, NJ

Double Sided Christmas Garden Flags

Rating:

The flag is sooo thin and not the quality I was expecting. I will see how it holds up throughout the holiday season...

Verified buyer from
San Antonio, TX

Double Sided Christmas Garden Flags

Rating:

These are just as pictured. Nice print & good quality.

Verified buyer from
Hixson, TN

Christmas Pillow Cover Collection

Rating:

I ordered this for my bed and I am in love! It is so cute!

Verified buyer from
Centralia, MO

Stunning Hymn Prints | Special Edition

Rating:
Rated 5 out of 5 stars
Verified buyer from
Pearcy, AR

Christmas Pillow Cover Collection

Rating:
Rated 4 out of 5 stars
Verified buyer from
Eagle, ID

Boho Chic Pillow Covers

Rating:

Covers are cute and fit well. Should be 5 stars not one.

Verified buyer from
Cedar Rapids, IA

Large Christmas Wall Hangings

Rating:
Rated 5 out of 5 stars
Verified buyer from
Imlay City, MI

Christmas Pillow Cover Collection

Rating:

Everyone needs to buy these!! They are so cute and well made.

Verified buyer from
flowood, MS

Double Sided Christmas Garden Flags

Rating:

So cute! Looking forward to putting it out soon!

Verified buyer from
Wellington, FL

Large Vintage Hymn Posters | 2 Sizes

Rating:
Rated 5 out of 5 stars
Verified buyer from
Hialeah, FL

Stunning Hymn Prints | Special Edition

Rating:
Rated 5 out of 5 stars
Verified buyer from
Logan, AL

Christmas Wall Hanging Clearance

Rating:

The tapestry is light pink, not tan or cream at all. A very shiny material also. Plastic-like.

Verified buyer from
Enfield, CT

Map Art Posters | 24" x 36"

Rating:
Rated 5 out of 5 stars
Verified buyer from
De Pere, WI

Large Watercolor Map Posters | 3 Sizes

Rating:
Rated 5 out of 5 stars
Verified buyer from
Good Thunder, MN

Rustic Halloween & Autumn Pillow Covers

Rating:

Absolutely beautiful

Verified buyer from
Collinsville, VA

Stunning Hymn Prints | Special Edition

Rating:

Can’t wait to hang these in our in-home music studio/office!!

Verified buyer from
Ardmore, PA

Stunning Hymn Prints | Special Edition

Rating:

It was smaller than I expected.

Seller Response

Dear Erica, I’m so sorry it is smaller than you expected, we offer 5 sizes for the same price from 12x16 to 5x7, you ordered 5x7 which is our smallest size, the prints are true to size, maybe you got confused! Please get in touch with our support team, we will make sure to fix this right away. Thanks!

Verified buyer from
Lehi, UT

Christmas Wall Hanging Clearance

Rating:

As pictured but the quality is terrible in person. Thin sateen-y material with an odd texture.

Seller Response

Oh noooooo! We are very sorry you‘re not happy. 😐We are more than happy to accept returns and issue full refunds. Please get in touch with our customer support team and we will fix this.

Verified buyer from
Blanchard, OK