Qualtry Reviews

Ordered this over three weeks ago. It’s three days until Christmas, and I still don’t have my ornament.

I can only leave one star because I never received the ornaments I ordered. I ordered them in November and it’s now December 22 and still no ornaments. I sent the seller 3 emails and they never responded. I have filed a claim with my credit card company, so I will hopefully get a refund. Stay clear of this seller!

Same as the others! Ordered in November. Now we are a few days from Christmas and still haven’t received the items!! Emailed the company and never heard back.

Order cancelled. Really wanted this ornament for my little guy’s first Christmas :(

Was supposed to be shipped out on Dec 13th. A week later, I still hadn’t received my order. Sent them an email, no response. Finally today (22nd) received an email from Jane saying they cancelled my order, and they’d refund my money. Ridiculous!!

Would leave zero stars if I could. After 24 days my order was cancelled. The first time in 16 years I won’t have a new family ornament. Seller never answered my emails either. So sad & disappointing.

For the past month, I have been anxiously anticipating the arrival of three customized ornaments for 3 super special people in my life. A few days before Christmas, I contacted the seller inquiring the arrival date of the ornaments. These were purchased November 29th and needed December 24th. Without a response, I instead got an email from Jane saying they had cancelled my order since it was unable to be fulfilled. Why wait until I contacted to let me know this? Now it’s a day before three presents (special presents) are needed, and I am without. Plus, the seller didn’t even care to contact me themselves. Had I been able to leave 0 stars I would.... I am not a sour shopper nor a last minute shopper — until now!

I ordered this product in November as a Christmas present. The company would not email me back despite several tries on my part. Eventually, Jane stepped in thankfully, and refunded my money. But I was displeased that I never got this gift. Had I known it wasn’t ever going to come I would’ve ordered it from somewhere else, but they took so long to tell me it wasn’t coming I didn’t have time.

My item was ordered as a Christmas present weeks ago and they canceled my order the day before Christmas out of nowhere because they did not produce in time. That’s horrible customer service.

Order cancelled by seller at the last minute.

This ordered was canceled by the vender at the very last minute and I had to scramble for multiple Christmas gifts! Very frustrating!!!

I was so excited to receive this ornament!! Its actually relatively nice quality however they cut the hole to use for hanging right in the middle of my family's name!!! Like seriously ! I won't be making any further purchases from this seller So disappointing!!. .?-

I ordered 3 personal ornaments for Christmas. I received them today, and the package was badly damaged. 2 out of the 3 are badly broken. I was wondering how to move forward?

I am leaving a 2 star review because I received a damaged product. I ordered 3 personalized ornaments, 2 arrived undamaged. 1 arrived damaged. The damaged ornament was clearly broken prior to shipping, as all the pieces were not in the package. I tried to contact support, but received no response. I love the ornaments, and would love a replacement, but am not sure what else to do. :(

Ordered a tree ornament but received a circle. The personalization is correct but disappointed overall

This didn't even print in the middle/center of the ornament. It looked terrible.

The wording on the ornament was not quite centered and small for the size of the ornament. I contacted Qualtry, and I believe that they are going to redo it. Haven't heard back yet. I will update my review if pleased.

They were both off center

The ornament is nice but the photo showed that the ink would be black but when it came in I was surprised to see it was a bluish green color. Which is fine but I definitely paid for and expected black.