Hope + Grace

Hope + Grace Reviews

4,542 Customer Reviews

Los Angeles, CA

Member since August 2020

Average Rating

Overall Score
4.2 out of 5

Rating Breakdown

4,542 total reviews
5
2,876 (63%)
4
668 (15%)
3
345 (8%)
2
213 (5%)
1
440 (10%)

Ultra Soft Brushed Casual Pants Collection

Rating:

Made well just didn't fit me right but wish they had. Body types are different. They're worth the try. It may just work out.

Recommends this product
Verified buyer from
Andersonville, TN

Lace Overlay Babydoll Top

Rating:

I have a short torso and yet this still doesn't fit properly on me. Women C cup or bigger will not find the babydoll cut of the shirt below breast line. Shirt had boxy fit.

Does not recommend
Verified buyer from
Eagle Mountain, UT

Ultra Soft Brushed Casual Pants Collection

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Taylor, MI

Reversible Hooded Puff Jacket

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Hohenwald, TN

Pointelle Open Back Dress

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Gilroy, CA

Long Layering Tunic Cami Tank Top | S-3XL

Rating:

Very comfy

Recommends this product
Verified buyer from
Burlington Junction, MO

Comfy Print Joggers

Rating:

I love how soft and thick they are but Fit is smaller than usual. I am and XL and ordered that but they are way to tight through waist and legs. I kept them to give to my daughter.

Does not recommend
Verified buyer from
Rigby, ID

Reversible Hooded Puff Jacket

Rating:

The jacket is amazing! Soft, cozy and warm. It's everything I hoped. Even better was the seller!!! Had to contact them for something and they were so friendly, quick and pleasant to work with. I absolutely will shop again!

Recommends this product
Verified buyer from
Reidsville, NC

Reversible Hooded Puff Jacket

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Fort Myers, FL

Waist Sash Tie Dress

Rating:

I probably should have sized down. But I do like it.

Recommends this product
Verified buyer from
Huntington, UT

Handkerchief Print Dress

Rating:

Love this dress. This is the second one I’ve purchased for my mom and she loves them both.

Recommends this product
Verified buyer from
Corpus Christi, TX

Ruffle Tier Wrap Skirt

Rating:

Size up

Recommends this product
Verified buyer from
Haughton, LA

Reversible Hooded Puff Jacket

Rating:

Havent worn with actual outfit but by trying it on… the sherpa lining is SO soft and hope it washes well. Sherpa seems to get ruined once it is washed.

Recommends this product
Verified buyer from
Springfield, IL

Duster Cardigan

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Bellmawr, NJ

Lace Overlay Babydoll Top

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Lancaster, SC

Reversible Hooded Puff Jacket

Rating:

Runs very small. Unfortunately, will have to return. Cute jacket though. Good quality.

Verified buyer from
Franklin, TN

Everyday Ribbed Sweater

Rating:

Ordered seafoam in my usual size and it fit great. When it came, it was definitely more of a gray color with maybe a hint of blue. I was sure I was sent the wrong color so I emailed the seller and sent them pictures. They apologized and said it looked like I was sent the slate blue instead of seafoam. They offered me free shipping if I wanted to keep it, but I said I'd rather exchange it for the right color. They eventually sent me a return label and said they'd ship the right color as soon as tracking began. I dropped it in the mail and 2 weeks went by without hearing anything or receiving the seafoam sweater. I emailed them and asked if they received my return to which they replied they did. They told me the gray sweater I sent back WAS seafoam and said they'd refund me. I don't know if they would've ever sent me a refund or exchange unless I reached out to them because it had been 2 weeks, they had already received my item, and didn't even reach out to me to let me know. I had to ask about it. So, it's a great sweater if you don't care what you get for color. Customer service is not great.

Seller Response

I am sorry that you felt like you were not taken care of. The photo you sent me of the "incorrect" color looked more like slate blue and we sent you a return label so that we could send you the correct colorway once we received the package back to our facility. Your order was received on 9/6 and shipped out 9/7. You recevied the package on 9/13 and emailed 9/14 with a order number. Once we received the photos from you, we emailed you a return label on 9/16. On 9/17 you sent us an email that you were dropping off the package to postal. We emailed you back that once we receive that package and inspect it, we will send you the Seagreen as ordered. We got the package delivered to mailroom on 9/24. Mailroom was backed up with incoming and outgoing packages being Friday afternoon. On 9/29 you sent us an email regarding the package and I walked to mailroom myself to check on the status of the package. They informed me that the correct color SEAGREEN was mailed out and RETURNED. On the same day, I emailed you back regarding the sweater being the correct color SEAGREEN and immediately cc'ed Jane for the refund of your order. I do not have access to your credit card information to either charge or refund you. Jane keeps all the information secure to PROTECT you. On the very same day, within minutes Jane refunded you the money for the order and notified both of us for the refund. I am so sorry that you feel that Customer Service does not meet your standards.

Does not recommend
Verified buyer from
Stickney, SD

Comfy Print Joggers

Rating:

Love joggers super comfy & elastic gives them a bit of shape these are very warm

Recommends this product
Verified buyer from
Bethlehem, GA

Ultra Soft Brushed Casual Pants Collection

Rating:

Worn once and already have a hole

Does not recommend
Verified buyer from
Raymore, MO

Reversible Hooded Puff Jacket

Rating:

Runs a full size small. I ordered a large to have it slightly larger than I normally wear. The large fits like a medium. The jacket is as described, and shipping was fast!

Recommends this product
Verified buyer from
Sherman, TX