Cherry Tree Lane Designs Reviews

Hey there. I am absolutely sick to my stomach having to send this email. When this deal ran during Thanksgiving week, we immediately sent the artwork over for printing. Days went by, days turned into weeks, and our supplier informed us that they were out of stock of this item and likely wouldn't have more stock until this week...depending on USPS delivery. Well, as it turned out, they didn't receive their stock so we found another supplier for this item and had it shipped to us directly to print in our studio. They were supposed to arrive late Wednesday or Thursday. As luck would have it, they're held up in transit...surprise surprise. Much like a lot of other things in route right now. When we tracked the order, it showed an "arriving late" update and the earliest it will arrive now is Monday. Which is too late for Christmas delivery. It makes me absolutely so sick to even have to cancel orders like this because we value the thought that goes into purchasing a personalized gift. It's why we started our business in the first place. I am terribly sorry for the inconvenience this has caused you. We are beyond frustrated with the shipping delays this year but please know we appreciate your business more than you'll ever know.

Hi there. I can assure you this is not a CTL issue. This is a USPS issue. I hate that retailers are receiving negative reviews based on the USPS shipping delays this year. I promise you we are equally as frustrated and disappointed that orders are delayed, I have several myself. But please know we have done everything we possibly can to insure Christmas delivery. Unfortunately, the postal system is experiencing ridiculous delays and we file complaints every single day. We do appreciate your business.