Monogrammed Kids Swimwear
DO NOT BUY FROM THIS SELLER! She is unprofessional by taking too long so send the shipment. I emailed the seller asking for an update on shipment and she didn’t respond until I cc’d Jane Support…days later the seller finally responded with a radical reason of her sewing machine eating the item. She didn’t respond to any follow up emails days after being asked when the order would ship. These were Easter gifts and it had been almost a month since I had placed the order. When I finally received my order one of the items had incorrect monogrammed letters so I contacted Jane Support via text and provided photos of the item and the receipt that came with the order. Jane Support intervened by sending the seller an email and asked to be informed if she didn’t respond within two business days…she never bothered to respond to Jane Support or I within the time frame. So I followed up via email informing Jane Support and the seller they the seller never responded. Becca from Jane’s Support was so attentive and prompt in intervening and giving me the opportunity to get a refund. The seller never bothered to respond before the refund was issued. During the mess of a time of me waiting… I noticed similar bad reviews of the seller not responding and the seller sending wrong items. My recommendation is to not ignore the bad reviews. I also noticed during my wait time that her shop continued to sell the items I had ordered on the Jane…if seller cannot handle the orders they have and that have been paid for then they shouldn’t have their items listed to sale. The Sassy Seamstress is bad business!