The Navy Knot

The Navy Knot Reviews

12,901 Customer Reviews

Largo, FL

Member since November 2013

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

12,901 total reviews
5
10,269 (80%)
4
1,306 (10%)
3
572 (4%)
2
274 (2%)
1
480 (4%)

Personalized Printed Pet Mats | 10" X 16"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
High Point, NC

Custom Designer Inspired Desk Mats | 12" X 18"

Rating:

Super cute!!! I got one for me and my daughter We both love them and it makes working from home a little more festive :)

Recommends this product
Verified buyer from
Pacifica, CA

Custom Garden Flags | Welcome

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Roanoke, TX

Personalized Extra Large Pet Mat | 14" X 24"

Rating:

Cute!

Recommends this product
Verified buyer from
Menasha, WI

Personalized Ergonomic Mouse Pads

Rating:

Very dull compared to pic. Not satisfied at all.

Seller Response

Please reach out to us via email and we would love to help you!

Does not recommend
Verified buyer from
Smithland, KY

Personalized Extra Large Pet Mat | 14" X 24"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Aurora, IL

Personalized Printed Pet Mats | 10" X 16"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Osprey, FL

Personalized Printed Pet Mats | 10" X 16"

Rating:

So cute! I have a big dog with large bowls so I wish it was bigger, but still works. It would work best with small bowls.

Recommends this product
Verified buyer from
Mesa, AZ

Personalized Extra Large Pet Mat | 14" X 24"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Larksville, PA

Personalized Printed Pet Mats | 10" X 16"

Rating:

If I could leave no stars I would! HORRIBLE customer service. I accidentally ordered the wrong size pet mats (I ordered them for my 75 lb labs) and I realized it almost immediately after placing my order. I sent her an email directly 8 minutes after realizing and asked her to please change the size to the larger ones and I would pay the difference or if she could cancel the entire order and I would re-order the larger size mats. She never responded to my email, so the next day I sent her another email. Still no response. Finally I reached out on her Etsy page where she finally responded and told me that once an order is placed it cannot be altered because it goes into production “immediately” and that my mats had apparently already been made. I find that very hard to believe considering I placed my order on a Sunday around 11AM and that supposedly she has “about 300 pet mat orders daily”. Also, took forever to ship. You’d think if she made my mats so quickly that she would have shipped them out a little faster. I explained to her multiple times that these mats would be way too small and would be of no use to me and begged her to please change the size and she still refused, knowing good and well the mats hadn’t even gone into production yet because she even said herself she couldn’t do that because there were too many to go through to find mine. I think that’s absolutely ridiculous if you ask me. I’m literally telling her I will give her MORE money that what I originally paid!! Why would she not just simply change the size to the larger mats? She would have had more money in her pocket and I would have been a happy, repeat customer. Now I will never order anything from her again and I advise others to do the same!! Also, one of the mats has a stain on it!! Not happy with the product or customer service at all. This company is a joke.

Seller Response

We are so sorry you are unhappy. Unfortunately, we cannot cancel an order once our team has started working on it. We did offer a deep discount on another pet mat in the size requested. We are happy to still honor that discount if you change your mind! Thank you and have a good day!

Does not recommend
Verified buyer from
Cayce, SC

Personalized Printed Pet Mats | 10" X 16"

Rating:

I love it! My Grayce is ok to drip a bit of water after getting a drink now that we this! ❤️

Recommends this product
Verified buyer from
Lubbock, TX

Personalized Designer Nursery Blankets | 40" X 30"

Rating:

Love this it turned out beautiful!

Recommends this product
Verified buyer from
Suffolk, VA

Personalized Printed Pet Mats | 10" X 16"

Rating:

Great quality! The best way to explain it is like a thick mouse pad. It’s thicker and more durable than I thought it would be. I love that the bottom has a no slip grip and the print on top is beautiful. My Yorkie loves it!

Recommends this product
Verified buyer from
Saint Paul, MN

Personalized Large Pet Mat | 12" x 18"

Rating:

This is perfect because my dog likes to leave a mess on the floor instead of eating from the bowl haha

Recommends this product
Verified buyer from
Hutto, TX

Custom Reusable Masks | Set of 5

Rating:

Cute, lightweight mace masks are breathable and comfortable. Happy with purchase

Recommends this product
Verified buyer from
Jacksonville, FL

Touchless Tool Keyring and Stylus

Rating:

They break very easy. Do not use to open door. it will snap! total disappointment!

Does not recommend
Verified buyer from
Philadelphia, PA

Personalized Designer Nursery Blankets | 40" X 30"

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Stamps, AR

Personalized Printed Pet Mats | 10" X 16"

Rating:

Great quality. A little smaller than I thought it would be, but still super cute.

Recommends this product
Verified buyer from
Oak Point, TX

Custom Garden Flags | Welcome

Rating:

Love love love the flags and the quality!

Recommends this product
Verified buyer from
Ankeny, IA

Personalized Ergonomic Mouse Pads

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Galivants Ferry, SC