Vintage Botanical Prints | 8 Sizes
Decided to cancel my order while it was still processing and emailed the company to do so - never got a response and the item shipped out days later. I reached out again, offering to return the item but still never heard back. Jane customer service was wonderful and issued my refund. Wish I would have read the reviews first about how terrible this company is with communication! Product quality was decent but reflective of the cheap price, and kind of useless if you don’t plan on framing as they send it rolled up.
I am so sorry to hear about your frustrating experience. We have had some issues in the past with customer service - these were growing pains, and I do apologize. We have a full-time person now dealing with our customer service emails. Just for future reference you can always reach out to Jane support first to cancel an order. If you reach out to us, literally all we do it forward your email to Jane. As far as print quality, we ship sizes up to and including 11x14 in rigid envelopes. For sizes larger than this we ship them in tubes, this is by far the safest way to ship these size prints. We've found that while they are shipped rolled, they quickly flatten out if placed between heavy books, etc. Many thanks!