Elle & Emmy Reviews

Ordered over a month ago and still have not received

Great quality sweatshirt! Makes a wonderful, personalized gift! The customer service is tops!

Funny sayings, not sure yet of the quality. Their packaging could be improved. The towels were just shoved in a mailing bag. Not folded nicely, not wrapped in tissue paper. Once I iron them, they will be given as gifts.

I really love how this sweatshirt turned out. We got it for my husband's grandma. Looks just like the picture, and very pleased with the purchase!

AMAZING CUSTOMER SERVICE!!!! My original order got lost in the mail and when I contacted the shop a few weeks later they immediately responded to my email & sent out another order that got to me before Christmas as it was going to be a Christmas present. Perfect quality! Definitely recommend!

Perfect item. Thick, comfy, and well-made. Shipping was slower than I preferred, but it was the holidays and expected.

Disappointed with how the product appeared when arrived. Seller contacted me and issued a full refund without me reaching out to them asking for one. Five star customer service.

There was a technical error of some sort by Jane or Paypal that caused the shipping address to revert to an old address. As soon as I became aware of the issue I notified the seller, but instead of recalling the shipment they waited for the package to be forwarded. Instead of forwarding the package the carrier redelivered the package to that address. I’ve made numerous attempts to resolve the issue with the seller and have not received any response. I would not recommend purchasing from this seller in the event you were to have an issue with the order. The customer service and pride of ownership is lacking. This is the first issue I have ever had with Jane, so the service I have received is rather disappointing.

Took almost 4 weeks to arrive.

Very good quality! Would purchase again!

I was told this shipped on November 29th and I have still not received it!!! And tracking information is NO help!! Once I contacted the seller they were very helpful and sent another sweatshirt out!! I appreciate this very much and would definately recommend shopping with them!