Crisscross Laser Cut Heels
If I could rate them a 1/2 star I would. I normally wear a size 6.5-7 depending on the shoe so I ordered a 7.5 just to be safe. I received the shoes quickly but they were to small. On May,15, I emailed the company stating that the shoes didn't fit and I would love to exchange them for a size 8 if possible. They were quick to get back to me with a form to fill out to send back with the shoes. I filled the form out and mailed them 2 day delivery which cost me another 9.75. My tracking # stated they received the shoes May 18. 4 weeks later I had still not heard anything from them so I emailed them again in which they responded quickly asking for the tracking # for the package so the matter could be resolved. I received a return email stating I was to receive a refund. I emailed them again saying I would really prefer an exchange if possible where all the shipping costs were so much. I was informed the shoes were no longer in stock with a comment that they recommend ordering 1/2 bigger which I did. So basically I ate 16.74 in shipping for nothing. In between all this the shoes were listed on Jane again. I feel like I could have gotten an exchange had they not sat with my money and shoes for 4 weeks. Would not recommend ordering anything from this company....
