A Touch of Whimsy Designs Reviews

Hi Kelly, I hear your frustration and understand. You are correct that this deal was not for a mug (laptop, wine glass or other pictured items labeled "decal application ideas"). We list this as a decal in the title, description, 'what's included' section, specifications, photos and in all emails. Transfer decals have a specific application process and preparation which is why we include detailed instructions, video and offer assistance every step of the way. These aren't "peel and stick" stickers so it just takes a little extra patience especially when working with individually cut, small letters. We've reached out to you to help you get the most use out of your purchase. Happy Holidays!

Hello Brandy, I'm so sorry you were disappointed thinking you were receiving a mug. Unfortunately, we're unable to offer personalized drinkware for $3.99, it's just simply impossible :( As we mentioned in our email, we are happy to help you create a gift as intended with these decals. The listing shows several ideas but please reach out if you need further assistance. Happy Holidays!

Hi Violeta, I'm so sorry you had difficulty with a few of your decals! We've reached out to you a couple of times, please reply so we can send replacements for those that you had trouble with. We use Oracal 651 which is a high quality indoor/outdoor vinyl and a high tack transfer paper which is easier on your end to use to transfer to your item. Any problems with the decals not releasing is almost always a burnishing issue which is why we include detailed instructions and a video with your order. Proper burnishing will determine how well your decals release. You must use firm pressure and your decal will lift right off without issues. We test each one here before shipping but sometimes temperature (and other variables) can affect this which is why we always recommend reburnishing when you receive them. We will always make sure you are able to use what you paid for! Please respond to our messages and we'll take care of you. So sorry for any inconvenience & Happy Holidays!