Shop with Confidence – Jane’s Purchase Protection Program

At Jane, we want you to feel secure with every purchase you make. That’s why we offer a full refund if your item isn’t as described, arrives damaged, arrives late, or doesn’t arrive at all*.

Jane Purchase Protection Rest easy knowing that help is just a click away in the rare case something goes wrong when shopping from your favorite small businesses.

What’s covered under Jane Purchase Protection:

• Your order doesn’t match the item description or photos
• Your item arrived damaged
• Your item didn’t arrive or was lost in the mail

How to Use Jane Purchase Protection:

• Contact Us – If you experience any issues with your order, email [email protected] within 3 days of receiving your item (or within 3 days of the estimated delivery date if you didn’t receive it).
• Provide Details – Share your order number, the issue with the item, and any relevant photos or information that can help us resolve the problem quickly.
• We Handle the Rest – Our team will review your case and work with you to make things right. If eligible, you’ll receive a refund or replacement, depending on the situation.