Purchase Protection

Rest easy knowing that help is just a click away in the rare case something goes wrong when shopping from your favorite small businesses. We offer a full refund if your item isn't as described, arrives damaged, arrives late, or doesn't arrive at all*.

What's covered under the purchase protection:

• Your order doesn't match the item description or photos
• Your item arrived damaged
• Your item didn't arrive or was lost in the mail

How to use the purchase protection:

• Contact Us – If you experience any issues with your order, email [email protected] within 3 days of receiving your item (or within 3 days of the estimated delivery date if you didn't receive it).
• Provide Details – Share your order number, the issue with the item, and any relevant photos or information that can help us resolve the problem quickly.
• We Handle the Rest – Our team will review your case and work with you to make things right. If eligible, you'll receive a refund or replacement, depending on the situation.

Affordable Prices

We work directly with sellers to secure unique, high-quality products at incredible prices.

• Because pricing is set by our sellers, we can't guarantee product costs. By keeping our seller fees low, sellers are better able to maintain affordable pricing for customers.
• We truly partner with sellers - promoting their products through marketing, ads, product placements, and affiliate partnerships. Through this partnership, we work closely with sellers on securing the best pricing for deals.

US-Based Sellers

We vet and curate US-based sellers and products that meet Jane's high standards.

• Every order supports small businesses right here in the U.S.
• We carefully review our sellers to make sure you're getting quality products you can trust.
• Shopping on Jane means helping local entrepreneurs grow and thrive.