Contact

How do I contact Jane Customer Support? How do I contact a Jane seller?

Shipping

When will my order be shipped? Can shipping be expedited?Can I choose a different shipping method? Do you ship internationally?How do I change my shipping address? Do you deliver to PO boxes?What does the estimated ship date below each product mean?

Orders

How do I track my order?Can I change my order?How do I cancel my order?Can I exchange my order? How do I return my order?Can I get a refund on my order?How do I access my Order History?What items are non-returnable?

Payments

What payment options can I use? How do I use Jane credit?Do you offer gift cards?

Account

How do I create a Jane account? How do I sign in to my account?How do I subscribe or opt out of Jane emails?

Other

What is Jane's privacy policy? Does Jane follow Accessibility guidelines?How do I download the Jane app?