Purchase Protection

Rest easy knowing we cover risks like refunds, shipping issues, or seller problems, and stand behind a “satisfaction guaranteed” shopping experience. Help is just a click away in the rare case something goes wrong when shopping from your favorite small businesses. We offer a full refund if your item isn't as described, arrives damaged, arrives late, or doesn't arrive at all*.

What's covered under the purchase protection:

• Your order doesn't match the item description or photos
• Your item arrived damaged
• Your item didn't arrive or was lost in the mail

How to use the purchase protection:

• Contact Us – If you experience any issues with your order, email [email protected] within 3 days of receiving your item (or within 3 days of the estimated delivery date if you didn't receive it).
• Provide Details – Share your order number, the issue with the item, and any relevant photos or information that can help us resolve the problem quickly.
• We Handle the Rest – Our team will review your case and work with you to make things right. If eligible, you'll receive a refund or replacement, depending on the situation.

Affordable Prices

We work directly with sellers to secure unique, high-quality products at incredible prices.

• Because pricing is set by our sellers, we can't guarantee product costs. However, by keeping our seller fees low and transparent, sellers are better able to maintain affordable pricing for customers.
• We truly partner with sellers - promoting their products through marketing, ads, product placements, and affiliate partnerships. Through this partnership, we work closely with sellers on securing the best pricing for deals.

US-Based Sellers

We vet and curate US-based sellers and products that meet Jane's high standards.

• Every order supports small businesses right here in the U.S.
• We carefully review our sellers to make sure you're getting quality products you can trust.
• Shopping on Jane means helping local entrepreneurs grow and thrive.